About the position
Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Do you want a purposeful career with endless opportunities for growth? As a member of the Field Property Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative, problem solving, and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment. In this role, you will frequently travel to the loss site to conduct a thorough investigation and analysis of coverage and write an estimate for repairs. Every day is a new & exciting challenge, as our Field Property Claims Adjusters use cutting edge homeowner’s products and services to help our customers through the claims process. Our commitment to providing optimal training for this position will include approximately 5 months of training with up to 2 weeks of in person training required. The Field Property Claims Adjuster will be traveling to insured homes within the Kalamazoo, MI (49009) and surrounding areas. In order to be successful within the role, candidates should live within this area or very close to. A regular work day will be in the field within your assigned local territory. Overnight travel for training and team meetings is limited and less than 10%. Our commitment to providing optimal training for this position will include approximately 5 months of training with up to 2 weeks of in person training required. This role is eligible for a company car if mileage requirements are met. Additional information will be provided if you are moved forward to speak with a recruiter. Liberty Mutual is offering a Sign On Bonus for experienced and actively licensed new hires! The bonus amount will vary based on experience and validation of P&C license.
Responsibilities
- Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages.
- Handle moderate to complex claims independently while managing your workload from first notice of loss to final closure.
- Be expected to work in a vehicle in the field daily while occasionally handling assignments from the desk.
- Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements.
- Work with and coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
- May be called upon for catastrophe duty.
Requirements
- Working knowledge of claims handling procedures and operations.
- Demonstrated understanding of building construction principles.
- Proven ability to provide exceptional customer service.
- Effective negotiation skills.
- Ability to effectively and independently manage workload while exhibiting good judgment.
- Strong written/oral communication and interpersonal skills.
- Computer skills with the ability to work with multi-faceted systems.
- The capabilities, skills and knowledge required through a bachelor’s degree or equivalent experience and at least 1 year of directly related experience.
- Ability to obtain proper licensing as required.
- The ability to handle multiple competing priorities and organize your day.
- Strong Time Management Skills.
- Strong Organizational Skills.
Benefits
- Comprehensive benefits and continuous learning opportunities.
- Sign On Bonus for experienced and actively licensed new hires.
- Company car eligibility if mileage requirements are met.
