Field Property Claims Adjuster I (San Angelo, TX)

Nationwide•Prior Lake, MN

22d

About The Position

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you! As a Field Claims Specialist, you'll investigate and resolve personal lines property damage claims on the phone and in person.

Requirements

Undergraduate degree or equivalent experience.
State licensing where required.
Successful completion of required/applicable claims certification training/classes.
One to three years of related property claims handling experience.
Familiar with customer service principles.
Demonstrated knowledge of claims handling and claims best practices.
General understanding of insurance theory and practices, insurance contracts and their application.
Validated knowledge of insurance contracts, construction terminology and estimating practices.
Knowledge of claims systems.
Confirmed ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience.
Analytical and problem-solving skills necessary to make decisions/resolve issues with application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions.
Organizational skills to prioritize work.
Ability to work in a fast paced and team-based environment.
Demonstrated written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public.
Ability to efficiently operate personal computer and software for claims-related and other business applications.
Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.

Nice To Haves

1–5 years of property claims handling or adjusting experience, with increasing complexity and autonomy based on level.
Proficiency with Xactimate and experience writing estimates independently from start to finish.
Background in residential construction, roofing, remodeling, or water mitigation is strongly preferred.
Demonstrated ability to deliver exceptional customer service in challenging situations.
Strong written and verbal communication skills, with the ability to explain complex information clearly and empathetically.
Experience in a customer service environment including flexible work schedules and extended hours preferred.

Responsibilities

Handles all assigned claims, promptly and effectively, with moderate direction and oversight.
Makes decisions within delegated authority as outlined in company policies and procedures.
Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy.
Adheres to file conferencing notification and authority procedures.
Maintains and develops current knowledge of assigned insurance lines, court decisions which may impact the claims function, current guidelines in the claims function and policy changes and modifications. This may require attending various seminars or training session
Maintains current knowledge of local industry repair procedures and local market pricing.
Submits severe incident reports, reinsurance reports and other information to claims management as needed.
Partners with Special Investigative Unit and Subrogation to identify fraud and subrogation opportunities.
Assists or prepares files for suit, trial, or subrogation.
Initiates and conducts follow-ups through proficient use of claims systems and related business systems
Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire