Field Performance Manager

OpenWorks

6d

About The Position

OpenWorks is seeking a proactive and results-driven Field Performance Manager to drive franchise success through account growth, retention, and operational excellence. In this role, you’ll serve as a trusted partner to franchisees, ensuring customer satisfaction, delivering impactful training, and implementing performance strategies that exceed scorecard requirements. You’ll be the cornerstone of franchise support – building relationships, solving problems, and helping our partners thrive.

Requirements

• 5+ years of experience in the janitorial or facility services industry (particularly within a franchise model)
• Bachelor’s degree in business, management, or related field; or equivalent combination of education and experience
• Proven ability to build and maintain strong relationships with a diverse range of stakeholders
• Strong skills in CRM tools and MS Office Suite; excellent organizational and problem-solving abilities
• A team player who is detail-oriented, solution-focused, and demonstrates integrity and assertiveness
• Willingness to travel 60–75% within the assigned market

Responsibilities

• Foster account growth and retention by ensuring exceptional service delivery and proactive issue resolution
• Conduct training and development programs to help franchisees meet and exceed operational and quality standards
• Oversee customer and franchisee satisfaction, developing and implementing improvement initiatives when needed
• Conduct audits, quality assurance visits, and provide tactical support to drive operational excellence

Benefits

• Earn recognition and rewards for performance, including bonuses, commissions, and Champion’s Club eligibility
• Contribute to projects and initiatives that directly shape our company’s success
• Collaborate with diverse teams and stakeholders across the organization
• Enjoy competitive pay, full benefits, mileage reimbursement, and career growth in a forward-thinking, inclusive environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager