Field People & Culture Generalist
About The Position
The People & Culture (P&C) Generalist is responsible for cultivating a positive workplace environment in alignment with Taco Bell's policies, procedures, and brand standards. Working closely with field operations leadership, the P&C Generalist provides comprehensive employee relations services throughout the organization, including HR consulting, conducting investigations, conflict resolution, and contributing to the well-being, morale, and productivity of a substantial hourly workforce across multiple states within Taco Bell's corporate-owned restaurants. Additionally, the P&C Generalist acts as a strategic partner to the field operations team, supporting talent development, bench planning, and collaborating with the Field HR leadership team to advance HR initiatives.
Requirements
- Bachelor’s Degree in Human Resources or related field preferred or equivalent combination of education and related experience
- Minimum 3+ years experience in employee relations, preferably in a multi-unit/multi-state environment with a large hourly employee population
- Strong knowledge of employment law and its practical application, with the ability to consult on conflict resolution and complex employee relations matters.
- Excellent verbal and written communication skills, with the ability to influence, advise, and partner effectively across all levels of the organization; bilingual capability preferred.
- Demonstrated ability to prioritize and manage competing demands and deadlines in a fast-paced, evolving environment, with flexibility to support nights and weekends as needed.
- Solid understanding of equity, inclusion, and belonging principles, with the adaptability to navigate change and support a diverse workforce.
Nice To Haves
- SHRM and/or HRCI certification preferred
- Experience in the quick service restaurant field is a plus
Responsibilities
- Leads internal employee relations investigations and delivers resolution recommendations, including corrective action and terminations.
- Serves as the primary intake and liaison for employee complaints, responding with urgency to resolve conflict and clarify policies, procedures, and employment law.
- Advises and coaches restaurant leaders through complex people matters, strengthening leadership capability and providing practical tools for future situations.
- Ensures compliance with local, state, and federal employment laws, including oversight of annual compliance training initiatives.
- Partners with Legal to investigate and respond to EEOC charges and other employment-related claims.
- Conducts stay and exit interviews, translating insights into actionable improvements in partnership with Operations and HR leadership.
- Supports employees with day-to-day HR inquiries (payroll, benefits, training) while partnering with Field HR to drive standardized, scalable process improvements and talent development.
Benefits
- Hybrid work schedule (onsite expectation Tues, Wed, Thurs) and year-round flex day Friday
- Onsite childcare through Bright Horizons
- Onsite dining center and game room (yes, there is a Taco Bell inside the building)
- Onsite dry cleaning, laundry services, carwash,
- Onsite gym with fitness classes and personal trainer sessions
- Up to 4 weeks of vacation per year plus holidays and time off for volunteering
- Generous parental leave for all new parents and adoption assistance program
- 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
- Comprehensive medical & dental including prescription drug benefits and 100% preventive care
- Discounts, free food, swag and… honestly, too many good benefits to name
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
