Field (Outreach) Liaison

ModivCare • South Portland, ME

86d • $18 - $25

About The Position

Modivcare is looking for an experienced Field Liaison I to join our team. This role is responsible for developing and maintaining close working relationships with transportation providers and medical facilities through on-site visits, training, vehicle inspections, and real-time trip observations. You will play a vital role in contract compliance, provider education, and the successful execution of Modivcare's Safe Driver Program and TripCare platform. Location: Field-based with up to 80% travel within the assigned region (South Portland, ME).

Requirements

• High School Diploma required.
• Two (2) plus years of experience, or equivalent combination of education and/or experience.
• Strong verbal and written communication skills, with public speaking ability.
• Relationship-building mindset with excellent interpersonal and customer service skills.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must have a valid driver's license and clean driving record.
• Ability to work flexible hours and travel extensively within the region.
• Able to use a hands-free mobile phone.

Nice To Haves

• Previous experience in healthcare, insurance, auditing, training, or presenting preferred.
• CTAA and NSC certifications preferred (or ability to obtain).
• Familiarity with Salesforce preferred.
• Bilingual capability recommended.

Responsibilities

• Builds relationships with transportation providers and facilities through face-to-face meetings, calls, and presentations.
• Performs scheduled and random provider visits to ensure driver and vehicle compliance with contract standards.
• Conducts medical facility visits to provide training and education on processes and technology platforms.
• Completes annual and as-needed vehicle inspections in accordance with contract requirements.
• Maintains required certifications to train providers on PASS and wheelchair securement techniques.
• Oversees driver and attendant participation in Modivcare's Safe Driver Program and related training compliance.
• Supports the adoption and usage of Modivcare's TripCare platform and mobile application.
• Collaborates with internal teams to identify risks, resolve provider or facility issues, and provide follow-up.
• Promotes Modivcare initiatives to transportation providers, healthcare facilities, and case managers.
• Contributes to special projects and outreach campaigns as needed.

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees