Field Operations Technician

Ledcor-posted 3 months ago
South Bend, IN
5,001-10,000 employees
Construction of Buildings
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As a Field Technician you will be part of a dynamic customer-focused culture that provides the opportunity to work in a self-managed work environment, by performing installations and repairs of telecommunications services. You will perform installation, repair, configuration and testing of moves, additions, changes and disconnects (MACD) on various Nokia, Infinera, and Ciena equipment. Additionally, you will work with similar products to support customer optical, electrical, voice and data services. Lastly, you will test circuits using optical time domain reflectometers (OTDR).

  • To provide an elite customer service experience to all
  • Ability to de-escalate customer concerns in a professional manner
  • Working on-site at customer locations to perform installation and repair of internet, copper and fiber cabling, rack mounted routers, and demarcation extensions
  • To identify, analyze, and provide solutions to technical issues such as install cable runs, swap out cards, install data circuits for internet connections
  • To maintain and adhere to Ledcor's safety program with the use of all vehicles, tools, and equipment
  • Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling
  • A positive, 'can-do' attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
  • Degree or diploma from a technical college would be preferred
  • Strong knowledge of Microsoft Office suite
  • Experience working in the field independently and thriving in a dynamic environment
  • Clear and efficient verbal and written communication skills
  • Competitive total rewards package
  • Compensation and benefits that support physical, mental and financial well-being
  • Opportunities to develop skills and knowledge
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