Field Operations Technician III

Ledcor • Albany, NY

363d

About The Position

As a full-time Field Operations Technician III, you will utilize your technical background to work on restoration activities, preventative maintenance, and installation. Your emphasis on building trust with clients and providing a best-in-class approach to customer service will be the foundation for success. You will perform installation, repair, configuration, and testing of moves, additions, changes, and disconnects (MACD) on various Nortel, Fujitsu, Alcatel, and similar products to support customer optical, electrical, voice and data services. Additionally, you will test circuits using optical time domain reflectometers (OTDR).

Requirements

• Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling
• A positive, 'can-do' attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
• Degree or diploma from a technical college would be preferred
• Strong knowledge of Microsoft Office suite
• Experience working in the field independently and thriving in a dynamic environment
• Clear and efficient verbal and written communication skills

Responsibilities

• Provide an elite customer service experience to all
• De-escalate customer concerns in a professional manner
• Work on-site at customer locations to perform installation and repair of internet, copper and fiber cabling, rack mounted routers, and demarcation extensions
• Identify, analyze, and provide solutions to technical issues such as install cable runs, swap out cards, install data circuits for internet connections
• Maintain and adhere to Ledcor's safety program with the use of all vehicles, tools, and equipment

Benefits

• Competitive total rewards package that supports physical, mental and financial well-being
• Opportunities to develop skills and knowledge

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Construction of Buildings
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees