Field Operations Technician I

ICON • Miami, FL

173d

About The Position

ICON is seeking a Field Operations Technician I to support our Field Operations team. In this role, you will demonstrate and maintain the foundational skills and knowledge required to provide basic support for ICON’s print operations. Basic support involves managing the logistics of raw materials, consumables, parts, and printers. You will also assist with troubleshooting, maintenance, and general service tasks related to ICON's 3D printers. Under the direction of regional leadership, you will receive daily instructions and apply your skills to complete a variety of field assignments. This role involves working on moderately challenging tasks that require some judgment in resolving issues or making recommendations, with an emphasis on escalating larger problems when needed. You are expected to approach each task with a growth mindset, focus on building new skills, and actively work to avoid repeating mistakes. Operational discipline, attention to detail, and adherence to ICON’s policies and standards are essential for success in this position. This role is based in the Miami-Dade area, and may require travel outside of the metro area for extended durations. This position reports to the Regional Leader, Field Operations.

Requirements

• 1+ years of hands-on experience in manufacturing, fabrication, or related fields.
• Basic proficiency with diagnostic tools such as multimeters to troubleshoot and assess electrical systems.
• Familiarity with mechanical systems, including a basic understanding of components and their functions.
• Familiarity with electrical wiring and components, with the ability to perform tasks under supervision.
• Basic understanding of inventory management systems or ticketing systems for tracking parts and documenting work steps (training provided by ICON).
• Ability to operate heavy machinery under supervision.
• Strong verbal and written communication skills, with the ability to document work and collaborate with team members effectively.
• Self-motivated and eager to learn, with a proactive attitude toward problem-solving.
• Ability to prioritize tasks and adapt in dynamic work environments.
• Proficiency in English.

Nice To Haves

• Previous experience in manufacturing maintenance, field operations, or a similar hands-on technical environment.
• Strong time-management skills with the ability to prioritize tasks effectively in a fast-paced setting.
• Familiarity with multi-axis machinery, such as CNC machines or 3D printers, including basic operation and troubleshooting.
• Proven ability to perform effectively under pressure and adapt to dynamic challenges.

Responsibilities

• Support the delivery, inventory management, and organization of building materials during shifts.
• Maintain clear and professional communication with team members and other departments across ICON.
• Operate Vulcan and Magma systems to meet daily production targets.
• Work closely with Field Ops Leads, taking instructions and contributing to the team’s objectives.
• Perform build activities, including reinforcement adjustment and placement as needed.
• Execute and document QC measurements on material samples during operations.
• Assist in diagnosing and repairing printer issues, including coordinating parts, performing replacements, and conducting calibrations.
• Operate diagnostic tools such as multimeters to troubleshoot and address technical problems.
• Manage inventory and delivery of replacement parts, ensuring accurate documentation and tracking within ticketing systems.
• Update and maintain detailed work steps and resolutions in ticketing systems to ensure consistent and transparent communication.
• Demonstrate a strong understanding of mechanical systems and components.
• Work with electrical wiring and components as required.
• Ensure 100% compliance with Standard Operating Procedures (SOPs).
• Provide real-time, proactive reporting on progress updates, milestones, and activities related to prints, mobilizations, and builds.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees