Field Operations Support Assistant

Service Corporation International-posted about 1 year ago
Full-time
Camp Hill, PA
Personal and Laundry Services
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The Field Operations Support Assistant provides essential administrative and clerical support to funeral homes, cemeteries, and crematories. This role focuses on ensuring accurate documentation, processing payments, and maintaining professional relationships with clients and staff, all while delivering compassionate service during difficult times for families.

  • Prepares death certificates, prayer cards, and related documents.
  • Completes required permits and/or certificates.
  • Prepares and processes Veteran's paperwork.
  • Prepares marker monument placement paperwork.
  • Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules.
  • Prepares and distributes daily schedules, reports, and documents.
  • Receives and processes payments and contracts.
  • Coordinates the ordering of memorials and related products and controls storage inventory for vaults and markers.
  • Orders office supplies.
  • Oversees the processing of installation orders to grounds and maintenance departments.
  • Processes accounts payable transactions.
  • Assists with the preparation of obituaries.
  • Assists Location Management, Sales, Family Service Counselors, and payroll as needed.
  • Acts as backup to Receptionist.
  • Greets family members and friends.
  • Communicates client family's needs promptly and accurately to the appropriate staff member.
  • Conveys a sense of concern and empathy with client family members at all times.
  • Responds to customer inquiries via telephone, internet, and in person.
  • Maintains professional and cooperative relationships with county clerk, medical examiner, and physicians.
  • High School diploma or equivalent required.
  • 1 - 2 years of experience in an office clerical or customer service capacity required.
  • Experience working in a customer-focused and fast-paced professional environment required.
  • Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines.
  • MS Office Suite experience preferred.
  • Basic mathematics skills required.
  • Good verbal and written communication skills.
  • Strong organizational skills and detail-oriented.
  • High level of compassion and integrity.
  • Ability to maintain confidentiality.
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