Field Operations Support Assistant

Service Corporation International • Santa Ana, CA

74d • $18 - $22

About The Position

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Requirements

• Minimum of 5 years EDRS (Electronic Death Registration System) experience
• Strong technical and organizational skills
• Ability to manage multiple priorities across locations
• Professional discretion in all communications
• Advanced user in HMIS and Compass software proficiency
• Valid driver license with reliable transportation
• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Nice To Haves

• MS Office Suite experience preferred
• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Responsibilities

• Prepare and process death certificates accurately and on time
• Support multiple mortuaries across the market, including coverage when other DC Clerks are on vacation
• Work directly with doctors' offices daily to obtain required medical information and secure physician signatures
• Handle all information with discretion and confidentiality
• Track the progress of each death certificate and provide real-time updates to location management and arrangers
• Collaborate with location management, funeral arrangers, and support staff to gather information for death certificates
• Experienced in working with Excel and Google Docs
• Responsible for filing and amending records for multiple locations and for ordering death certificates
• Perform other duties as assigned by market management
• Bilingual skills preferred

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

What This Job Offers

• Industry: Personal and Laundry Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees