Field Operations Supervisor

Animal Friends of the Valleys-posted 14 days ago
Full-time • Mid Level
Onsite • Wildomar, CA
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Oversee the daily operations of the animal control team under the command of the Chief Animal Control Officer. Performs duties involving public safety, the protection and control of animals and the enforcement of municipal codes and state law. As with all positions, it is expected that Animal Friends of the Valleys (AFV’s) mission, core values and vison are exemplified by the individual filling this role. Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work. Will assure all employees are managed effectively and that both quality and budgetary objectives are met or exceeded.

  • Coordinates staffing and develops work schedules to accommodate animal control contract compliance.
  • Conduct daily morning briefing with Animal Control Officers
  • Remain immediately accessible to Animal Control Officer and department staff to provide guidance, authorize procedural actions as required, and coordinate support if needed to department staff and Animal Control Officers
  • Plan, prioritize, assign, supervise and review the work of staff responsible for providing animal control services.
  • Complete priority tasks as assigned by Chief Animal Control Officer / chain of command with regular status updates to them until completion
  • Assist in policy development related to animal control services.
  • Supervise the impoundment of animals and the determination of animal cruelty cases; verify the issuance of summonses and review cases.
  • Coordinates with the city attorney, District Attorney, and other courts as needed; appears in court on applicable cases.
  • Participate in the selection and hiring of assigned personnel; train and evaluate assigned personnel; assist with training and orientation of new employees; provide training, guidance, discipline and counseling to assigned personnel; complete employee performance evaluations and reviews as required; audit and submit staff timecards to Payroll in a timely manner; promote career development of subordinates.
  • Promotes and ensures proper employee training and compliance with departmental safety procedures; ensures that all equipment, materials and work conditions are adequately maintained.
  • Responds to inquiries and complaints regarding animal control; personally investigates and handles difficult public relations
  • Assist in writing and obtaining warrants.
  • Supervise and participate in the preparation of reports for various cases including cases going to trial; prepare supplemental reports as required; appear in court to present evidence and testimony as required.
  • Maintains records and compiles reports; prepares and/or assist with preparation of the annual operating budget for animal control functions.
  • Prepares routine and special records and reports related to animal control activities and operations, including quarterly and annual rabies reports.
  • Monitors and maintains appropriate levels of supplies, equipment, and inventory to ensure efficient and effective division operations.
  • Attends Meetings as requested.
  • Hearing officer in PC 597.1 impound hearings, potentially dangerous and public nuisance hearings.
  • Investigates reports or files complaints of animal abuse, neglect, dangerous animals, public nuisance and takes appropriate action.
  • Reply to incoming phone calls, voicemails and public requests as necessary in a timely manner
  • Maintain vehicles and equipment in proper working condition, manage all insurance and licensing requirements and conduct regular inspections.
  • Assure all employees are managed effectively and that both quality and budgetary objectives are met and/or exceeded.
  • Performs all duties of an Animal Control Officer.
  • Participate in shift activities as necessary including enforcing local and state laws; issue citations and make arrests.
  • Explain ordinances relating to the care and keeping of animals to the public; promote and provide education to the public regarding the keeping and caring of pets.
  • Interpret, convey, and ensure implementation of AFV policies, procedures, and methods.
  • Ensure that personnel have clear guidelines of authority and responsibility.
  • Maintain contact with citizens regarding animal control issues and problems and preserve good relationships with the general public; take an active role in public education related to animal control issues.
  • Attend meetings and respond to related questions and complaints; provide public education regarding animal control.
  • Present and maintain a positive and professional image of the police department; participate in community oriented policing.
  • Provide a full range of administrative support to management staff; conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate; prepare departmental policies and procedures; prepare and present staff reports and other necessary correspondence.
  • Assures department runs smoothly and functions efficiently.
  • Conduct internal affairs investigations and investigation of citizen complaints as necessary.
  • Participate in budget development and administration; prepare and plan budget requests for assigned operations and special details; participate in the development of grant applications and the administration of grants
  • Submit Animal Control numbers by the 5 th calendar day of each month.
  • Conduct monthly safety meetings with animal control staff and provide documentation of understanding and attendance to Human Resources
  • Perform related duties as assigned
  • Two years of progressive supervisory experience.
  • Valid California Class “C” driver’s license
  • Possession or complete of a certificate for euthanasia within 3 months of employment with AFV.
  • Possession or complete baton and O.C. spray certifications within 3 months of employment with AFV.
  • Possession of a valid P.O.S.T. approved P.C. 832 Certificate or obtain a certificate within 4 months of employment with AFV.
  • Failure to obtain the required certificates will result in release employment.
  • Various breeds of dogs, cats, marine and other wild or domestic animals.
  • Various types of animal behavior.
  • Various provisions of penal code 830 related to animal control and penal code 832-arrest.
  • Principles of supervision, training, and performance evaluation.
  • Pertinent federal, state, and local laws, codes, and regulations including laws governing animal control and protection.
  • Techniques and applications of self-defense and proper use of force.
  • Principles of business letter writing and basic report preparation.
  • Standard broadcasting procedures of a radio system
  • Principles and applications of public relations.
  • Principles and practices of data collection and analysis.
  • English usage, spelling, grammar, and punctuation.
  • Basic computer and software systems including but not limited to MS Office.
  • Basic principles and practices of budget preparation and control.
  • Geography of the local area.
  • First aid and CPR procedures and practices.
  • Maintain to good driving record which allow you to be insurable and a valid California Drivers License.
  • Supervise, organize, and review the work of lower level staff.
  • Supervise, train, and evaluate staff.
  • Take charge and command of subordinates.
  • Perform a wide range of animal control law enforcement assignments.
  • Understand, interpret, apply, enforce, and make decisions in accordance with applicable federal, state, and local policies, laws, and regulations.
  • Think clearly and act quickly in a variety of situations.
  • Judge situations/people accurately.
  • Effectively use and qualify with law enforcement tools and weapons including batons, defensive tactics, and other safety equipment.
  • Interview victims, complainants, witnesses, and suspects.
  • Accurately observe and remember names, faces, numbers, incidents, and places.
  • Administer first aid.
  • Prepare clear and concise reports and routine correspondence.
  • Maintain contact and preserve good relations with the public; respond to requests and inquiries from the general public.
  • Effectively present and communicate information/directions in one-on-one and small group situations to the general public and other employees of the organization including subordinates and superiors.
  • Work irregular and on-call hours including weekends, evenings, and holidays.
  • Meet the physical requirements necessary to safely and effectively perform the assigned duties.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships with those contacted in the course of work
  • Work independently, prioritize calls and respond appropriately to a variety of animal complaints.
  • Work effectively in stressful situations
  • Exercise good judgement and make sound decisions
  • Identify animal species, breeds, ages and gender.
  • Identify signs of animal illness, diseases and injuries.
  • Euthanize severely injured animals in emergencies and non-emergency situation in the animal shelter, out in the fields with and without the pet owner being present.
  • Perform a variety of animal control activities such as animal handling, capturing, and confining.
  • Be compassionate to animals.
  • Communicate clearly and concisely, both orally and in writing; write defensible reports.
  • Write legibly
  • Prepare and maintain accurate records and reports.
  • Obtain information through interview and interrogation, deal fairly and courteously with the public.
  • Establish and maintain cooperative-working relationships with those contacted in the course of work.
  • Carry and Use of Law Enforcement Equipment as it Pertains to: Collapsible ASP Baton under the protection of California Penal Code Section 22295 (regularly employed and compensated by a person engaged in any lawful business, while actually employed and engaged in protecting and preserving property or life within the scope of employment).
  • Handcuffs for matter and purposes of legal and lawful detention while police arrive.
  • Pepper Spray under the protection of California Penal Code Section 22820 (person has satisfactorily completed a course of instruction approved by the Commission on Peace Officer Standards and Training in the use of tear gas).
  • Military, Guard, Law Enforcement, Security or other similar experience preferred
  • Medical
  • Dental
  • Vision
  • Life
  • Colonial Voluntary Insurance
  • Employee Assistance Program (EAP)
  • Employee Discount Program
  • 403B Retirement Account
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