Field Operations Manager - East Coast
About The Position
Are you ready to lead a team that brings brands to life in retail? As a Field Operations Manager, you’ll be the driving force behind a passionate team of trainers and sales representatives who create unforgettable in-store experiences. Your mission is to turn everyday shopping into an engaging, hands-on adventure through immersive product demonstrations and impactful training sessions. You’ll guide your team from start to finish—hiring, training, coaching, and supporting them every step of the way. Together, you’ll educate retail associates and store management, helping them become brand advocates while boosting sales across your territory. Think of yourself as the backbone of the operation, ensuring your team has the tools, skills, and confidence to shine. This is a full-time role aligned with retail hours—primarily Monday through Friday, with occasional weekends. During peak seasons (think November and December), you may flex to a Thursday–Monday schedule. Travel within your designated region is part of the job, so pack your leadership skills and get ready to hit the road!
Requirements
- High school diploma or equivalent required; college degree preferred
- 5+ years of retail, field, or territory management experience
- A natural leader with a proven track record of building high-performing teams
- Excellent organizational and time-management skills.
- Professional demeanor and strong interpersonal communication (written and verbal).
- Ability to manage and train team members remotely.
- Strong relationship-building skills
- A passion for creating exceptional customer experiences.
- Confidence and credibility in influencing others.
- Flexible and adaptable in a fast-changing retail-focused environment.
- Ability to travel within your assigned region up to 40%.
- Proficient in Word, Excel, PowerPoint, and Outlook
Nice To Haves
- Consumer electronics experience is a plus.
Responsibilities
- Lead and inspire a team of part-time retail trainers and brand reps
- Recruit, onboard, and coach your team for success
- Achieve KPIs and consistently meet sales goals and program objectives
- Analyze market, territory, and store-level performance; create action plans to drive results
- Manage and develop team members through ongoing 1:1 coaching and field visits
- Foster a culture of recognition and best-practice sharing via team calls and social platforms
- Execute staffing and scheduling of top talent in your market
- Maintain program staffing levels consistently at or above 95% of target
- Assist with call form creation, scheduling waves, and other tasks
- Lead client kick‑off calls as needed and support the creation of presentation decks for these meetings
- Periodically attend client-facing calls
- Summarize and report on field activities, feedback, and competitive insights, including hours utilization plans weekly, as well as actual hours worked by the field teams
- Build strong relationships with retail partners and store leadership
- Travel within your market to support and develop your team
Benefits
- Biweekly pay
- Health and wellness benefits plans
- Flexible vacation and holiday policies
- 401(k) with employer matching
- Technology allowance
- Referral bonus
- Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
- Opportunity to work with a growing company that actively rewards and promotes its employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
11-50 employees
