Field Operations Manager

Bluepeak • Spearfish, SD

2d

About The Position

This position is responsible for the operation, planning and daily activities of the installation and repair functions including: management and development of supervisors and technicians, quota management and scheduling; implementation of- and adherence to company procedures including quality assurance program; and other activities associated with the install and repair functions that contribute to customer satisfaction. If this sounds exciting, please read on. Be part of our innovation- building and delivering a fiber-rich internet connection to people’s doorsteps.

Requirements

• High school diploma or GED required
• 4-5 years of experience in the telecommunications industry and a minimum of two years of experience managing exempt and non-exempt employees – or equivalent combination of experience, training and education
• Word processing, spreadsheets, Internet software, E-mail, Database software
• Regularly required to talk and hear
• Frequently required to sit, stand, bend at the knees and waist, and walk
• Required to use hands to type, handle objects and paperwork
• Required to reach and hold on to items at chest level or reach above the shoulder
• Required to use close vision and be able to focus
• The employee is occasionally required to lift up to 50 pounds
• The vision requirements include: close vision and ability to adjust focus
• The employee must have the ability to work various hours, including nights, weekends and holidays if needed

Nice To Haves

• Bachelor’s degree in electronics, business, computer science or related field preferred

Responsibilities

• Manages supervisors, technicians and partners (contractors) to ensure compliance with company guidelines regarding quality, customer service, safety, work-order completion and closeout and productivity requirements
• Responsible for the training and development of the department’s employees
• Manages quota and work schedules such that service and fulfillment standards are met
• Participates in prompt resolution of escalated work orders
• Assists in developing, recommending and administering technical operations policies and procedures including maintenance of the safety and quality assurance programs
• Communicates effectively with customers, management, employees and installation and service partners (contractors)
• Assists in the development and management of the department’s operating budget in accordance with corporate guidelines
• Assists in the interview/hiring process, coaching, counseling and ongoing review process for install and repair positions and administers discipline consistent with corporate policies
• Works with managers, supervisors and employees to promote a positive attitude and good employee morale
• Maintains a professional appearance and appropriate behavior at all times
• Maintains good attendance
• All other duties as assigned
• Ability to manage supervisors and technicians

Benefits

• Competitive Compensation + Annual Bonus Eligibility
• Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
• Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
• Professional Development With an Emphasis on Internal Promotion
• Employee Discounts on Bluepeak Services, Including Internet
• Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1-10 employees