Field Operations Manager

Dish • Valley Stream, NY

385d • $70,000 - $90,000

About The Position

The Field Operations Manager at DISH is responsible for leading and managing the Field Service Technician team to ensure exceptional customer satisfaction. This role involves directing, coaching, and developing technicians to create a high-performing team that delivers top-notch customer service. The position offers a competitive salary and bonuses based on team performance, along with various benefits including a company vehicle and paid training.

Requirements

• High School diploma; college degree preferred but not required.
• Strong competency in leading, developing, mentoring, and coaching a diverse team.
• Excellent communication skills and energetic leadership style.
• Strong problem-solving abilities and effective conflict resolution skills.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write reports and correspondence; excellent presentation and facilitation skills.
• Ability to frequently lift and/or move up to 75 pounds and work in small spaces and/or in all climates.
• Ability to safely operate a motor vehicle and climb a 40 Ft. ladder.

Nice To Haves

• Willingness to work flexible hours, including weekends.

Responsibilities

• Provide leadership and manage overall direction for the Field Service Technician team.
• Ensure 100% customer satisfaction through effective team management.
• Support new employees through training and future development.
• Demonstrate and coach behaviors that ensure quality customer service.
• Train existing Installers/Technicians on changing processes, procedures, and technologies.
• Conduct on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards.
• Improve team and individual performance by working hands-on alongside the technicians.
• Manage fleet-related processes including vehicle maintenance and upkeep.
• Address escalated customer and/or employee issues.

Benefits

• Versatile health perks including flexible spending accounts and HSA.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Career opportunities and a flexible time away plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Broadcasting and Content Providers
• Education Level: High school or GED