Field Operations Manager, Live Events

Sunbelt Rentals, Inc.•Bartlett, TN

About The Position

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! Job Description Summary Position Responsibilities: Work with branch manager to develop and maintain rental operation standards Ensure the profit center and remote workers are following company policies and procedures Ensure customer service levels are held above standards Maintain a consistent message to be delivered by all customer service team members Train and develop all field positions Ensure safety at PC and remote locations to include, training, motivating, reporting and fulfilling matrix goals Perform quality control of fleet and management of inventory Set clear and measurable objectives for entire remote/field team Motivate through assessment and review of field activities, work with team to develop skills, monitor SBU opportunities Understand and guide Sr. Project Manager bidding practices, and quality of bid vs. actual deployment Lead pre/post event calls with team and at times with customers Lead energy management review calls with team and customers Maximize operational efficiencies Recommend new processes where needed to improve quality and cost Update, design and implement new equipment ideas where necessary. Seve as the responsible for safety audits, safety training, compliance with State and Federal OSHA and DOT regulations Explain the billing procedure to customers and develop customer trust and understanding Assist customer in determining their rental needs by applying product knowledge Communicate inventory levels to management Maintain well organized and safe premises location and field

Requirements

5 years in the rental equipment or special event power and HVAC industry
2 years of Management or related project management experience
Excellent management and leadership skills
Exceptional organization skills
Exceptional problem-solving skills: able to identify problems and implement corrective actions
Excellent knowledge of rental equipment required.
Ability to effectively communicate.
Understand basic knowledge of MS Office, Outlook, Internet/Intranet, and Wynne system

Responsibilities

Work with branch manager to develop and maintain rental operation standards
Ensure the profit center and remote workers are following company policies and procedures
Ensure customer service levels are held above standards
Maintain a consistent message to be delivered by all customer service team members
Train and develop all field positions
Ensure safety at PC and remote locations to include, training, motivating, reporting and fulfilling matrix goals
Perform quality control of fleet and management of inventory
Set clear and measurable objectives for entire remote/field team
Motivate through assessment and review of field activities, work with team to develop skills, monitor SBU opportunities
Understand and guide Sr. Project Manager bidding practices, and quality of bid vs. actual deployment
Lead pre/post event calls with team and at times with customers
Lead energy management review calls with team and customers
Maximize operational efficiencies
Recommend new processes where needed to improve quality and cost
Update, design and implement new equipment ideas where necessary.
Seve as the responsible for safety audits, safety training, compliance with State and Federal OSHA and DOT regulations
Explain the billing procedure to customers and develop customer trust and understanding
Assist customer in determining their rental needs by applying product knowledge
Communicate inventory levels to management
Maintain well organized and safe premises location and field