Field Operations Leader

Slip Robotics•Norcross, GA

20h

About The Position

Slip Robotics is seeking a dynamic and experienced Field Operations Leader to lead our field strategies and initiatives, enabling scalable growth in automated robotics (e.g., SlipBot, SlipLift) under a RaaS model. You will oversee all aspects of field operations, including deployments, maintenance, logistics, compliance, and establishing a Customer Support function. You will drive scalable field operations to ensure high customer satisfaction, minimal downtime, and efficient resource allocation, supporting rapid expansion and success as a RaaS company.

Requirements

10+ years in field operations leadership, ideally in robotics, logistics, or hardware deployment (e.g., scaling tech installations).
Proven track record in high-growth startups, focusing on remote diagnostics, supply chain enhancements, and integrated UIs.
Bachelor’s in Business Administration, Engineering, or related field
Strong grasp of ROIC, ROI, and gross margin levers to drive financial improvements via efficiency and cost reductions.
Strong leader motivating distributed teams; excellent problem-solving and communication for customer/internal alignment.
Hands-on, resilient in dynamic settings; focused on efficiency, safety, customer-centricity, and extensive travel.

Nice To Haves

MBA preferred.
Familiarity with robotics maintenance, remote diagnostics, logistics software, RaaS models, supply chain tools, automated testing, and data pipelines. NetSuite experience is a plus.

Responsibilities

Operational Leadership: Provide strategic direction across field functions, including service, logistics, compliance, and customer support.
Strategy Development and Optimization: Develop strategies aligned with company goals to drive efficiency; streamline processes and reduce costs using Lean/Six Sigma. Scale operations via remote diagnostics, supply chain resilience, and customer self-service tools to optimize technician efficiency and uptime.
Team Development: Lead, mentor, and develop high-performing teams, fostering accountability and improvement. Hire/train staff for growing deployment volumes, unifying field ops, engineering, logistics, and customer support.
Cross-Department Collaboration: Work with leadership and departments (R&D, Sales, Marketing) for seamless integration and goal alignment. Gather field feedback for product roadmaps.
Performance Metrics: Establish metrics to monitor efficiency, quality, and productivity; report on progress. Track downtime, resolution times, satisfaction, and financial levers like ROIC/ROI via optimizations.
Risk Management: Identify/mitigate risks, ensure regulatory compliance. Address supply chain disruptions, safety protocols, and remote site failures.
Innovation Encouragement: Foster innovation by encouraging ideas that enhance effectiveness.
Financial Optimization: Optimize field ops for ROIC, ROI, and gross margin via efficient deployments, predictive maintenance, and supplier negotiations.
Customer Engagement: Uphold SLAs (e.g., rapid responses) and upsell opportunities. Scale Customer Support for inquiries, data requests, and self-service via portals/APIs, leveraging AI for efficiency.