About the position
The US Operations team is looking for a Field Operations Lead in the Chicago Field Office. In this role, the FOL will supervise, coach, and evaluate Field Operations Consultants, ensuring their continuous skill development across the Restaurant Department Management system. This role will support the Michigan market. In addition, the Field Operations Lead will include the following: Works with Operations Officer to determine priorities and allocate Field Operations Consultant mentor time to specific franchisees & Franchise Business Partners. Trains and ensures skills/knowledge of assigned Field Operations Consultant. Assigns areas of expertise to Field Operations Consultant based on coaching needs and FOC preferences and skill potentials. Ensures all restaurants are consistently graded to McDonald’s standards and on a schedule consistent with PACE guidelines. Optimizes Field Operations Consultant schedules to address Operations Officer’s direction/priorities while accounting for Field Operations Consultant capacities, areas of expertise, time off, restaurant schedules and events, etc. Oversees National Restaurant Building and Equipment Standards evaluation process. Protects the McDonald’s brand by working with the Field Operations Consultants to identify and address issues that may pose risks to customer experience, and ensures brand perceptions are addressed appropriately. Develops a pipeline of Field Operations Consultants with the potential for promotion. Accountable to ensure standard methodologies and key takeaways are being shared across the Field through the FOC network. Approves grading schedules and performance for Field Operations Consultants. Accountable for the FOC's progressions through skill development and certification plans. Accountable for consistency and quality of Field Operations Consultant grading.
Responsibilities
- Supervise, coach, and evaluate Field Operations Consultants.
- Determine priorities and allocate mentor time to specific franchisees & Franchise Business Partners.
- Train and ensure skills/knowledge of assigned Field Operations Consultant.
- Assign areas of expertise to Field Operations Consultant based on coaching needs.
- Ensure all restaurants are graded to McDonald’s standards.
- Optimize Field Operations Consultant schedules.
- Oversee National Restaurant Building and Equipment Standards evaluation process.
- Identify and address issues that may pose risks to customer experience.
- Develop a pipeline of Field Operations Consultants for promotion.
- Share standard methodologies and key takeaways across the Field.
- Approve grading schedules and performance for Field Operations Consultants.
- Ensure consistency and quality of Field Operations Consultant grading.
Requirements
- Strong attention to detail and ability to keep several complex schedules aligned and organized.
- Effective people leader that progresses Field Operations Consultant through skill development paths.
- Highly proficient in all technical aspects of the National Restaurant Building and Equipment Standards.
- Capable of building trusting relationships with McDonald’s stakeholders, including O/Os.
- Deep understanding of McDonald’s restaurant operations.
- Restaurant experience strongly preferred.
Benefits
- Health and welfare benefits.
- 401(k) plan.
- Adoption assistance program.
- Educational assistance program.
- Flexible ways of working.
- Time off policies (including sick leave, parental leave, and vacation/PTO).
- Bonus eligibility based on individual and company performance.
- Long term incentive eligibility for stock or other equity grants.
