Field Operations Lead - NC / SC

McDonald's • Atlanta, GA

121d • $112,860 - $143,900

About The Position

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Requirements

• Strong attention to detail and ability to keep several complex schedules aligned and organized.
• Effective people leader that progresses Field Operations Consultant through skill development paths.
• Highly proficient in all technical aspects of the National Restaurant Building and Equipment Standards.
• Capable of building trusting relationships with McDonald's stakeholders, including O/Os.
• Deep understanding of McDonald's restaurant operations (i.e., all Restaurant Department Management systems).
• Performs assessments with objectivity and accuracy.
• Restaurant experience strongly preferred.

Responsibilities

• Supervise, coach, and evaluate Field Operations Consultants.
• Work with Operations Officer to determine priorities and allocate Field Operations Consultant mentor time to specific franchisees & Franchise Business Partners.
• Train and ensure skills/knowledge of assigned Field Operations Consultant.
• Assign areas of expertise to Field Operations Consultant based on coaching needs and FOC preferences and skill potentials.
• Ensure all restaurants are consistently graded to McDonald's standards and on a schedule consistent with PACE guidelines.
• Optimize Field Operations Consultant schedules to address Operations Officer's direction/priorities while accounting for Field Operations Consultant capacities, areas of expertise, time off, restaurant schedules and events.
• Oversee National Restaurant Building and Equipment Standards evaluation process.
• Protect the McDonald's brand by working with the Field Operations Consultants to identify and address issues that may pose risks to customer experience.
• Develop a pipeline of Field Operations Consultants with the potential for promotion.
• Ensure standard methodologies and key takeaways are being shared across the Field through the FOC network.
• Approve grading schedules and performance for Field Operations Consultants.
• Accountable for the FOC's progressions through skill development and certification plans.
• Accountable for consistency and quality of Field Operations Consultant grading.

Benefits

• Health and welfare benefits.
• 401(k) plan.
• Adoption assistance program.
• Educational assistance program.
• Flexible ways of working.
• Time off policies (including sick leave, parental leave, and vacation/PTO).
• Bonus eligibility based on individual and company performance.
• Long term incentive eligibility for stock or other equity grants.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places