Field Operations Facilities Technician

ROUNDHOUSE COMMUNITIES LLC•Boise, ID

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About The Position

The Field Operations Maintenance Technician is a top-performing leader deployed to support properties during transitions, staffing gaps, or periods of operational need. In this role, they are responsible for the upkeep and repair of their assigned property. The ideal candidate will have experience in general maintenance and repair work, as well as excellent communication skills and a commitment to customer service. As part of the Field Operations Team, they may also assist with onboarding new maintenance hires, supporting lease-ups, conducting operational audits, providing one-on-one training to elevate team performance, and stepping in during peak periods to stabilize site operations and ensure continuity of service.

Requirements

Ability to travel up to 75% of the time based on portfolio needs.
High school diploma or equivalent required; trade school or technical certification preferred.
Minimum two years of experience in general maintenance and repair work.
Minimum two years of experience in multifamily housing strongly preferred.
Minimum of one year of Maintenance Technician experience with Roundhouse strongly preferred.
Strong knowledge of plumbing, electrical, HVAC, CPO, and carpentry systems preferred.
Excellent communication and customer service skills.
Ability to work independently as well as part of a team.
Basic computer skills, including proficiency in Microsoft Office and property management software.
Valid driver's license and reliable transportation.
Excellent communication, interpersonal, and problem-solving skills.
Customer service oriented, with a high level of professionalism and integrity.

Responsibilities

Support property transitions and takeovers by helping to establish maintenance operations, inspecting vendor readiness, and setting the stage for a successful launch that meets Roundhouse standards and expectations of excellence.
Provide interim assistance at properties with open Maintenance Technician positions to ensure operational continuity.
Support underperforming properties by identifying root causes of maintenance issues in collaboration with Field Operations Support Manager.
Deliver one-on-one coaching and technical training to underperforming maintenance team members, focused on improving performance, safety, and efficiency.
Provide community-level recommendations to improve property performance and efficiency.
Provide portfolio-wide recommendations by analyzing performance trends, identifying operational gaps, and implementing best practices to drive efficiency, consistency, and long-term excellence across all properties
Collaborate with cross-functional teams to standardize processes, optimize resource allocation, and enhance overall operational effectiveness.
Serve as a field mentor and culture carrier for the broader Roundhouse maintenance team, modeling best practices, Core Values, and Team Norms.
Perform routine maintenance and repairs, including but not limited to plumbing, electrical, HVAC, carpentry work, pool, and spa.
Respond promptly to maintenance requests from tenants and property managers and ensure timely completion of all work orders.
Conduct regular inspections of properties to identify potential maintenance issues and ensure that all properties are in compliance with safety and health codes.
Maintain accurate records of all maintenance and repair work performed, including materials used and hours worked.
Assist with vendor management and coordinate with outside contractors and service providers as necessary.
Participate in after-hours emergency on-call rotation as scheduled and snow removal as needed.
Must provide your own basic hand tools. Roundhouse will provide power tools and any larger qualifying machinery.
Follow all safety procedures as outlined in the Employee Handbook, SOPs, and safety labels on all equipment.
Maintain a professional demeanor and always represent the company in a positive manner.
Perform other related duties as assigned, in compliance with applicable laws and consistent with the essential functions of the role.