Field Operations Engineer

Rekor Systems Inc•Columbia, MD

5h•Onsite

About The Position

The Field Technician is responsible for supporting the installation, maintenance, and repair of Automated License Plate Recognition (ALPR) camera systems deployed in the field. This role ensures all systems are fully operational, correctly configured, and meet performance standards. The technician provides on-site support, performs preventative maintenance, troubleshoots hardware and network issues, and collaborates with engineering and support teams to resolve technical problems efficiently.

Requirements

High school diploma or equivalent (technical certification preferred).
2+ years of field service experience in electronics, networking, or surveillance systems.
Strong understanding of IP networking, PoE, and camera system integration.
Proficiency with diagnostic tools (multimeter, laptop, network tester).
Ability to read wiring diagrams, schematics, and installation drawings.
Valid driver’s license and ability to travel to customer sites.
Excellent problem-solving and communication skills.

Nice To Haves

Experience with ALPR or traffic enforcement camera systems.
Familiarity with Linux or Windows-based troubleshooting.
Basic understanding of NVR, VMS, or cloud-based management platforms.
Knowledge of low-voltage electrical systems and field wiring standards.

Responsibilities

Perform installation, configuration, and calibration of ALPR cameras and associated equipment (network switches, modems, enclosures, power systems).
Conduct routine inspections and preventive maintenance to ensure cameras, AI system, and network components operate optimally.
Diagnose and repair hardware issues, including camera lens alignment, power delivery, and connectivity problems.
Coordinate with remote support and engineering teams to perform firmware updates, software reloads, and system testing.
Document all service activities, maintenance logs, and issue resolutions using ticketing or service management tools.
Ensure all work adheres to safety and compliance standards.
Support site surveys and equipment assessments for new deployments or relocations.
Provide training or guidance to local teams or end users on equipment handling and system functionality.
Maintain proper inventory of spare parts, tools, and field equipment.
Provide technical support on-site for Rekor hardware systems and software applications including advanced troubleshooting of computer software, hardware, and electronics. This includes fixed and mobile trailer systems.
Monitor systems and inbound support tickets and promptly respond to assigned field tickets according to contractual customer service level agreements.
During non-field dispatch assignments, actively assist and resolve requests for support and help from customers via inbound calls and our support ticketing tool.
Coordinate on-site visits with vendors and customers as required.
Willingness to assist on installations as needed.
Must have flexible hours.