Field Operations Associate

Aerotek•Royal Oak, MI

7d•$20

About The Position

The HR/Field Operations Associate is responsible for ensuring our customers – including but not limited to contract employees, clients, program offices, and alternative delivery teams – receive superior support from offer accepted through start and management of all onboarding responsibilities. This is a customer-facing role that will support customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Requirements

2 + years’ experience in a customer service-related position
Associates degree or two years of applicable experience in customer service
Excellent written/oral communication and interpersonal skills
Strong decision-making ability
Ability to tackle complex issues and develop innovative, practical solutions
Action and detail oriented; able to prioritize while handling multiple tasks
Excellent time management and focus on deadlines and goals
Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations

Nice To Haves

BA/BS degree in Human Resources, Business, or Accounting preferred

Responsibilities

Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start
Provide world class customer service in every interaction to ensure a quality candidate experience
Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process
Document all candidate/contractor touchpoints and communicate updates in a timely manner
Coordinate contractor orientations, I9s, and other onboarding requirements within the local field office
Provide pre-employment documents and screen requirements to the candidate for review and signature
Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients
Assist with contractor training and certification requirements
Attend office meetings to help communicate onboarding statuses as needed
Enter and manage background, drug testing and medical screening process for contractors
Manage contractor compliance with key E-Verify requirements (e.g., expired documents, expired compliance)
Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant
Manage the HR folder process to ensure onboarding paperwork is completed in a timely manner
Serve as contact for contractor questions, and facilitate communication to the center to resolve payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolution
Partner with the center to update contractor records for address updates, direct deposit changes, etc.
Manage the processing of live paychecks
Manage contractor travel booking requests
Direct unemployment filing questions and workers compensation inquiries to the proper teams for resolution
Provide outstanding front office customer service (telephone and reception area)
Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.
In partnership with Field Operations Supervisor, manage internal payroll process
Asset distribution and collection for new internal hires and terminations
Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees
Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
In partnership with FOS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)
Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory