Field Operations Associate - Washington D.C.

Blueground • Washington, DC

313d • $47,500 - $52,000

About The Position

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure. We’ve grown a lot since our founding in 2013, having raised more than $300m+ in funding, to date -- and that’s just the beginning. We’re now hosting guests in more than 18,000 homes in 45+ cities around the world (and growing!), with an aim to hit 100,000+ homes in 100 cities by 2027. Our vision comes to life through our ways of working. For our 1,000 member team located across 17 countries, we’ve created a culture of collaboration, inclusiveness, and opportunity. We are guided by our core principles, which define how we work and succeed together. Putting Guests First drives every decision we make, inspiring us to create truly exceptional experiences. Speed keeps us agile and forward-thinking, always innovating to stay ahead. Keeping it Honest builds trust through transparency and open communication at every level. Embracing Change empowers us to adapt swiftly and thrive in the face of new challenges. Diving In reflects our ownership mindset, ensuring excellence, dedication, and impactful results in all we do. We are looking for an Field Operations Associate to join our fast-growing Washington D.C. team. The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks, and thoughtful as to ensure that the property is continuously in pristine condition for our guests. The role is primarily responsible for assisting our Operations Team in preparing new units, ensuring that existing units are perfect for our guests, and handling any issues or emergencies that arise. These issues include but are not limited to handling guest lockouts, furniture replacement, as well as keeping Operations Managers informed of potential repairs and actions being taken. This position will require at least one weekend day worked per week but will not exceed 40 hours/week.

Requirements

• Problem solver, with the ability to work in a fast-paced and 'get the job done' culture
• Ability to perform simple handyman tasks & household fixes
• Strong organizational skills with a keen eye for detail
• Ability to routinely lift more than 30lbs
• Enthusiasm to own a part in driving operational excellence & efficiency
• Ability to change abruptly based on daily needs and changes to schedule
• Confident user of technology (email, slack, G Suite)
• Access to a reliable vehicle & driver’s license for roles based in certain markets (e.g., SF/Bay Area, Seattle, Los Angeles, Washington DC) with mileage reimbursement.
• A positive, driven, upbeat, and friendly personality

Responsibilities

• Work with our team of Operations Managers to ensure our properties are fully equipped and move-in ready for our guests.
• Be Blueground's 'boots on the ground' to ensure new properties are furnished to Blueground standards, resolve maintenance matters/repairs and technology issues (e.g., furniture assembly, WiFi troubleshooting, lockbox placement, painting touch ups, cosmetic repairs, etc.)
• Perform pre-check in & post check-out unit inspections using a mobile checklist before and after every guest stay to ensure each apartment meets business + guest quality standards
• Carry out Blueground home walkthroughs to ensure all quality assurance criteria are met, including interior/furnishing specifications and overall design and aesthetics
• Support ad hoc team projects such as key inventory management, inventory organization of local storages, & filming check-in videos
• Demonstrate operational efficiency in the field by serving as the main point of contact between our Operations Leaders and the Customer Experience team.
• Balance operational workflows with independent on-the-go tasks and critical time-sensitive needs

Benefits

• Competitive salary and annual performance bonus ($47,500 - $52,000 and up to 15% annual performance bonus)
• Blueground stock option plan
• Device stipend
• Flexible PTO
• Competitive health insurance (medical, dental and vision), along with complimentary access to wellness perks like Health Advocate, One Medical, Teladoc Virtual Health & mental health therapy through Talkspace
• 401k retirement plan
• Paid maternity/parental leave benefits for new parents
• Complimentary accommodation in Blueground locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level