Field Operations and Events Manager

Victra - Verizon Wireless Premium Retailer•Anchorage, AK

About The Position

Do you naturally orchestrate through piles of data and always manage to uncover issues that need to be addressed? Do you thrive when working in a high-pressure, ever-changing environment? VICTRA is Verizon’s largest retail partner. Our network of stores throughout the country relies on the Field Operations & Events Manager to provide continuous support in helping them to attain positive results surrounding their Operational Key Performance Indicators (KPI) in addition to managing local events and community engagements. We want intellectually curious, who thrive amidst change, and are committed to one-another’s success. We foster a culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the mantras of success.

Requirements

Extraordinary attention to detail and strong organizational skills
Ability to meet deadlines, prioritize, multi-task, and adjust to frequent change
Effective problem-solving skills
Passionate regarding merchandising and operational functionality of a retail location
Excellent verbal, written and presentation skills
Strong background in Microsoft Office products (Outlook, Excel, Word, PowerPoint)
You should have at least 4 years of experience in wireless retail operations.

Nice To Haves

Experience in project management preferred
Prior financial/sales reporting experience preferred

Responsibilities

Work collaboratively and across business lines / units to ensure the execution of operational and sales responsibilities.
Proactively ensure that company & partner policies are understood and adhered to by the team members and understood throughout your designated territory
Partner with local Leadership & Partners to achieve necessary results
Produce and analyze ad hoc reports needed to understand various aspects of processes and performance.
Develop and implement corrective action plans for resolution of issues discovered.
Maintain a balance of impartiality and fairness while promoting Sales & Operational excellence.
Travel within the territory and communicate to leadership on trends relating to store operations.
Develop and execute event plans that support both local store goals and broader company initiatives.
Work closely with local leadership, marketing, communications, and corporate events team to identify local event opportunities and leverage promotional resources.
Oversee event logistics, including scheduling, staffing, IT systems, vendor coordination, and on-site execution.
Monitor and report on event performance, incorporating feedback from store teams and cross-functional partners to drive continuous improvement.
Facilitate post-event reviews with relevant stakeholders to assess outcomes and share best practices.
Identify training needs for store teams related to event participation and collaborate with appropriate departments to deliver effective training.
Perform other job-related duties as assigned.