Field Operations Agent, Paso Robles

AvantStay•Paso Robles, CA

1d•$21 - $23•Onsite

About The Position

As a Field Operations Agent, you will support the management team in all the day to day operational activities related to our AvantStay properties in the designated area. This will be a challenging, fast-paced, dynamic position. You will ensure a superior guest experience by auditing properties, maintaining supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel to various sites within the area. Must reside within a short drive of our vacation rental properties in the designated area.

Requirements

1+ year of hospitality or customer-facing experience
Basic skills in Microsoft Office (Excel, Word & PowerPoint); Knowledge of Salesforce a plus
Availability to work on weekends and holidays, with an overall flexible work schedule to fit current business needs
Access to reliable transportation and a valid driver’s license
Ability to spend a majority of working time standing, walking, and driving to properties.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs.
Must reside in the designated area.
Business needs dictate hands on in-market presence.

Nice To Haves

Experience in Hospitality and/or Real Estate are a plus

Responsibilities

Reporting to the local market leader and performing routine assigned tasks and providing other support as directed.
Conducting inspections of properties within your designated area to ensure compliance with AvantStay standards and regulations.
Maintaining inventory and stock supply in the office and ensuring that each market property has the necessary supplies and equipment to function effectively.
Responding to issues or requests via emails, calls, texts, Slack messages, and tickets from guests or homeowners in a timely and effective manner, providing excellent customer service.
Performing minor housekeeping or routine rental maintenance tasks as needed, such as changing linens, moving furniture, assembling products in the homes, cleaning, changing light bulbs, locks, ring cameras, troubleshooting cable, or addressing wifi issues.
Frequently traveling to various properties within the designated area to support operations and ensure compliance.
Oversee housekeeping dispatching in the absence of the local market leader.
Strong focus on onboarding new homes.
Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment