Field Office Manager (Las Vegas, NV)

RPM•Las Vegas, NV

5d•Onsite

About The Position

Field Office Manager (Las Vegas, NV) RPM + PARS RPM is an international non-asset-based logistics and supply chain solutions company. RPM has recently partnered up with PARS to offer an expanded value to customers, now gaining access to RPM’s expansive carrier network and OE relationships, offering robust new solutions to address capacity and efficiency challenges across their supply chains. PARS, Professional Automotive Relocation Services, is the fleet industry’s leading relocation provider, bringing together a unique combination of proven experience, service quality, and technologies to any relocation project no matter how complex. Working with a customer to understand every pain point, PARS develops a metrics-driven solution that can combine any or all of its services — vehicle driveaway, auto carrier service, storage management, license and titling, reconditioning & make-ready, detailing, body work, mechanical repair, and general maintenance services. Your Role The Field Office Manager is responsible for ensuring accurate vehicle relocation services while managing all field office operations. The Manager is expected to follow PARS standards and guidelines to deliver an exceptional customer experience. In part, successful managers are good at motivating others, coordinating multiple concurrent orders, delegating with clear expectations, and negotiating with vendors and Independent Contractors (IC). This position must function during core business hours and is located on-site at the field office.

Requirements

Valid Driver’s License
Clean Driving record
Must be able to park vehicle into tight spot
Bachelor's degree in Business or related discipline. 4 years equivalent job-related experience will be considered in lieu of a degree
4+ years of logistics experience focused on the movement of inventory from point of origin to destination or a related discipline
Advanced Microsoft Office and CRM
Comfortable working in a fast-paced office environment while multi-tasking, being detail oriented
Sensitive to communicating accurate information (both verbal and written)
Manage several concurrent projects with high attention to detail and accuracy
Enjoy being part of a cooperative and considerate team

Responsibilities

Coordinate the execution of customer orders with accuracy and attention to detail
Manage on-site vehicle storage/lot, if applicable
Coordinate customer vehicle pickup, move, and delivery needs with Independent Contractor (IC) vehicle relocation drivers
Oversee accurate and timely completion of additional services including vehicle detailing, titling/registration, and vehicle placement into storage
Communicate by email, telephone, and CRM with PARS staff, ICs, and pickup/delivery contacts
Update CRM activities and notes promptly and maintain accurate data, including uploading photos and scanned documents
Ensure compliance with PARS policies and procedures
Ensure adherence to applicable DOT regulations and Federal, State, and Local laws
Take responsibility for all actions within the Field Office
Deliver on profit and loss expectations: Ensure profit margins on orders through efficient execution, negotiation with IC drivers, and combining multiple orders
Submit office expense reports to PARS Accounting weekly
Approve and submit IC invoices and supporting documents to Accounting
Manage office expenses such as supplies and IC advertising
Review quarterly P&L statements with the Director of Outside Operations and make improvement recommendations
Maintain the number of Independent Contractor drivers needed to support typical order volumes: Recruit IC drivers using personal networks and/or online and print ads
Interview potential ICs with support from the Director of Outside Operations or PARS Outside Operations Specialist
Manage active IC drivers and ensure legal compliance (licenses, medical cards) with Operations support
Ensure IC compliance with the Independent Contractor Reference Guide
Resolve IC driver issues or concerns
Advise ICs on using the PARS mobile app
Maintain productive communications with Internal Operations: Work closely with the Internal Operations team via phone, email, and website to manage relocations and customer activity
Assist the Internal Operations team in improving field efficiencies
Maintain clear written and verbal communication
Exercise good judgment: Adhere to labor laws when managing internal PARS staff and ICs
Keep management updated by escalating issues when appropriate
Stay proactive to prevent issues that could affect the customer experience
Adhere to organizational goals and objectives
Demonstrate open, effective communication and teamwork
Customer focus
Act with integrity and professionalism
Possess and demonstrate honesty, trustworthiness, respect, patience, flexibility, cultural awareness, a sense of urgency and a sound work ethic
Work to maintain quality standards
Balance client requirements with company policies and operational procedures
Demonstrate reliable and predictable attendance
Comfortable working in a fast-paced office environment while multi-tasking, being detail- oriented, and sensitive to communicating accurate status or issues (both verbal and written)
Managing stress of yourself and others
Possess basic math skills to include: add, subtract, multiply, divide and understand percentages
Understand how to read and assess a P&L statement
Able to work hours before and/or after normal business hours (8a-5p) as needed, including during peak workloads and some weekends
Comfortable working with computers as part of daily operations: Basic computer proficiency required to manage customer orders through PARS website
Experience using Microsoft Office suite (Excel, Word, Outlook), assorted photo upload programs, scanning programs, Adobe Acrobat Reader, travel searches, Internet search engines (e.g., Google), mapping software and Microsoft CRM experience preferred
Possess and demonstrate honesty, trustworthiness, respect, patience, flexibility, cultural awareness, a sense of urgency and a sound work ethic