Field Office Deskside Technician
About The Position
The Field Office Deskside Technician provides onsite IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business, delivering MACD (Move, Add, Change, Delete) support, proactive monitoring, and break/fix services to maintain reliable end-user device operations. In addition to scheduled and on-demand support, the Technician staffs a Tech Bar—an accessible walk-up location for immediate troubleshooting and IT fixes—enhancing user satisfaction and minimizing downtime. Proficient in troubleshooting, IT asset management, and customer service, the role ensures efficient handling of changes and repairs while contributing to comprehensive IT support that maximizes productivity across mission-critical environments.
Requirements
- Proficiency in troubleshooting end-user devices
- Ability to provide on-site IT support as needed
- Familiarity with IT asset management
- Strong communication and customer service skills
- Successful completion of a US Marshal Clearance
- Must be a U.S. Citizen
Benefits
- Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
- Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
- Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
- Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
- Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
