Field Nurse Case Manager - Knoxville, TN

Gallagher•Knoxville, TN

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Provides medical management to workers compensation injured employees, performing case management through telephonic and in-person contact with injured workers and medical providers. Coordinates with employers and claims professionals to manage medical care in order to return injured employee to work. This position will cover the Knoxville, TN area with a travel radius of up to 2 hours.

Requirements

Nursing or medical degree from an accredited institution with an active Registered Nursing license or medical license within the state of practice or states in which case management is performed.
2-4 years of work experience.
Responsible for completing required and applicable training, in order to maintain proficiency and licensing requirements.
Able to travel to appointments within approximately a 2 hour radius.
Intermediate to advanced computer skills; Microsoft Office, Outlook, etc.

Nice To Haves

Bachelor's degree preferred.
Worker's Compensation experience is preferred.
Certification in related field preferred.
1-3 years of clinical experience preferred.
Demonstrates adequate knowledge of managed care with emphasis on use of criteria, guidelines and national standards of practice.
Advanced written and oral communication skills, along with organizational and leadership skills.
Self-directed and proactively manage assigned case files.
Demonstrates strong time management skills.

Responsibilities

Coordinating medical evaluation and treatment
Meeting with physician and injured worker to collaborate on treatment plan and to discuss goals for return to work
Keeping employer and referral source updated regarding medical treatment and work status
Coordinating ancillary services, e.g. home health, durable medical equipment, and physical therapy.
Communicates with employers to determine job requirements and to explore modified or alternate employment.
Discusses and evaluates results of treatment plan with physician and injured worker using Evidence Based Guidelines to ensure effective outcome.
Documents case management observations, assessment, and plan.
Generates reports for referral source to communicate case status and recommendations.
Generates ongoing correspondence to referral source, employer, medical providers, injured worker, and other participants involved in the injured worker's treatment plan.
May participate in telephonic case conferences.
Maintains a minimum caseload of 35 files, and 150 monthly billable hours, with minimum 95% quality compliance.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program