Field Meter Servicer

American Electric Power • Longview, TX

23d • $25 - $31

About The Position

Under general supervision, perform work pertaining to disconnecting, reconnecting, removing and installing single phase and three-phase kilowatt-hour and demand meters up to 260 volts; collect delinquent payments; read meters, investigate irregular readings, energy diversion, and inactive usage; contact customers, and perform associated duties.

Requirements

• High school or equivalent education.
• Should have at least 3 years' satisfactory work experience with the Company and have a working knowledge of Company meter reading and customer service procedures.
• Must qualify through demonstration, examination and/or performance appraisal as determined by the Company.
• Must possess ability to effective communicate with employees, customers and the general public in a courteous and appropriate manner.
• Must be physically capable of performing required duties.
• Must be able to handle currency, accurately make change, and balance cash receipts.
• Must be able to treat the Company's and customers' business as confidential.
• Must meet all requirements for operating communication equipment, including the ability to enter data via a CRT terminal accurately and in a timely manner.
• Must be able to read all types of meters with high degree of accuracy.
• Must be able to work independently.
• This job requires "recommended" test results from HireVue Building Tech and Other Technician-Related Roles Virtual Job Tryout. This assessment is completed online, is untimed, and typically takes about 45 minutes to complete. Please refer to the Employment Test Prep section of our website https://www.aep.com/careers/testprep/
• Must possess and maintain a valid state driver's license.
• Must meet all vehicle operation requirements as designated by federal and/or state law

Nice To Haves

• A background and/or education in basic elements of electrical circuits is desired.

Responsibilities

• Disconnect and reconnect electrical service to customer, as directed, by removal or installation of single and three-phase kilowatt-hour meters or combination demand meters not to exceed 260 volts, for service orders, credit action, inactive usage, or as otherwise directed.
• Remove, install, or change out single and three-phase kilowatt-hour or demand meters when the meter is broken, stopped, or operating improperly.
• Bypass meters and/or associated equipment, when necessary while performing customer service work, to maintain service until Meter Services can replace meter.
• Respond to service calls on installations up to 260 volts, single or three-phase, in any territory in which assigned.
• Instruct customers in locating and replacing blown fuses or other protective devices.
• Accept payment of delinquent bills as directed and provide receipt to customer.
• Compile and maintain records associated with activities (disconnects, attempted disconnects, collection amounts, miles driven); complete reconnect/disconnect authorizations; safeguard working cash fund and receipting equipment.
• Assist in the investigation of energy diversion.
• Appear as witness in court hearings as needed.
• Initiate investigation orders relating to customer service and bill information.
• Prepare service applications and discontinuance orders in field as necessary.
• Report unsafe and abnormal conditions and irregularities.
• Safely operate all tools, equipment and vehicles, and maintain in a clean and orderly condition.
• Perform duties in accordance with the Company's safety rules, regulations and practices and report unsafe conditions and practices.
• Assist employees of equal or higher classification; train employees as directed.
• Operate radio, provide work to employees in the field, and enter updates to customers' master records.
• Read billing meters, as may be assigned.
• Comply with all aspects of the AEP System Corporate Code of Conduct.

Benefits

• In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees