Field Medical Operational Excellence Team Lead

Pfizer • New York City, NY

24d

About The Position

The US Medical Affairs (MA) Business Operational Excellence Lead- Field is an integral member of the US Medical Business Operations and US Medical Affairs Field Organization. The lead is responsible for providing overall Business Operational Excellence management overseeing a team of Operational Excellence colleagues that support US Medical Affairs Field teams. They are a part of a working environment where colleagues understand and exhibit customer-focused medical professionalism with honor and integrity. The role reports to the U.S. Medical Affairs Business Operations Team Lead with strong dotted line to the US MA Field Medical Lead and close collaboration with the US Field Medical Leadership Team, Category US Business Operational Excellence Leads including Internal Medicine US Business Operational Excellence Lead Vx Business Operational Excellence Lead and SC Business Operational Excellence Lead as well as with other cross functional partners. This role will provide strategic and operational support for key priorities and deliverables across Field teams. The position will require the ability to lead execution aligned with strategic goals to ensure deliverables are on track and within budget. This includes alignment across key stakeholders, influencing in a matrix environment, highly effective communication, conflict resolution, and sharing best practices within US Medical Affairs and US Medical Affairs Field Organizations as well as cross-functionally. Key focus areas include: People Management of Operational Excellence colleagues supporting: Field Medical Strategic & Operations Planning Field Medical Budget Management Process and Change Management Alignment with Operational Excellence colleagues & Field Teams Compliance Communication Risk Management Organizational Effectiveness Talent and Resource Management Organizational Process & Change Management –Field Teams Leads continuous improvement efforts, adjusting in real-time and navigating complexity, change, conflict, and challenges. Aligns with leadership and leads change management initiatives and effective communication strategies with the organization. Examples include: Integration of new products and indications, i.e., via acquisition of new entities or advancement through internal clinical pipeline. New technology implementation Medical Financial Management –Field Teams Overall Budget Management Oversees budget management for direct reports ensuring execution of budget process aligned with team’s accountabilities. Identifies risks/opportunities, and develops and drives mitigation plans Leads discussions with leadership and team members to analyze and interpret budget forecast and actuals information Operating Plan Guides Operational Excellence colleagues to oversees and/or lead all aspects of developing the Asset or Field Operating Plan budget by translating medical strategies to tactics. Ensures that timelines and deliverables are met. Compliance Oversees Operational Excellence team compliance with training assignments by tracking compliance metrics, escalation of compliance concerns, communicating with Leadership, identifying exceptions, and ensuring team follow-through Oversees training endorsements for new training courses for Operational Excellence team Performance Tracking Drives the portfolio of activities to ensure successful execution to plan and delivery of business imperatives.

Requirements

• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
• Bachelor’s degree required, advanced degree (e.g., masters) highly preferred
• Relevant experience required: 8+ years with bachelor’s degree; 7+ with masters degree
• Work in a high paced environment
• Strong Decision-Making skills
• Entrepreneurial mindset
• Strong communication skills and ability to work effectively with senior levels of management
• Master at resourcefulness with ability to keep pace with a highly changing environment.
• Strong strategic thinking skills and ability to lead/ strategic development
• Excellent business judgment
• Full knowledge and understanding of all relevant applicable SOPs
• Proven track record for implementation of projects of strategic importance, on time and within budget
• Ability to operate effectively in a heavily matrix organization, with experience managing global projects with team members in multiple locations influence without authority
• Strong communication and interpersonal skills; fluent and able to influence others in spoken and written English
• Flexibility, the ability to adapt to change, external environment, project scope and direction

Nice To Haves

• >8 years of experience in Project Management, Business Operations
• Prior experience in Medical Affairs is highly preferred.
• >8 years of experience in pharmaceutical industry or related fields
• Previous people management experience preferred
• Understanding and adherence to Project Management methodologies
• Highly skilled in Microsoft Excel, Word, and PowerPoint
• Ability to work independently with shown flexibility and organizational awareness
• Ability to create & oversee complex projects, including budget management & fiscal awareness
• Ability to effectively collaborate across multiple functions including Medical (Customer Facing and HQ), Medical Information, People Experience, Corporate Communications, Digital, and Commercial
• Must be decisive, exercise good judgment in decisions, organized and with the ability to prioritize a large workload.
• Ability to manage resources, programs and multiple projects.
• Is a role model of Pfizer’s Values of Courage, Excellence, Equity and Joy
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact

Responsibilities

• People Management of Operational Excellence colleagues supporting: Field Medical Strategic & Operations Planning
• Field Medical Budget Management
• Process and Change Management
• Alignment with Operational Excellence colleagues & Field Teams
• Compliance
• Communication
• Risk Management
• Organizational Effectiveness
• Talent and Resource Management
• Organizational Process & Change Management –Field Teams
• Leads continuous improvement efforts, adjusting in real-time and navigating complexity, change, conflict, and challenges.
• Aligns with leadership and leads change management initiatives and effective communication strategies with the organization.
• Medical Financial Management –Field Teams
• Overall Budget Management
• Operating Plan
• Compliance
• Performance Tracking

Benefits

• participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program
• a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• paid vacation, holiday and personal days
• paid caregiver/parental and medical leave
• health benefits to include medical, prescription drug, dental and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level