Field Support Tech

CDI • Rock Hill, SC

6d • Onsite

About The Position

We are seeking a Field Measure Tech to provide accurate, on-site measurements and technical documentation for custom production projects. This role is essential for ensuring that manufactured products fit customer specifications perfectly, minimizing errors, and supporting both the sales and production teams. On occasion this role is responsible for Job-site repairs and fixes.

Requirements

• 2+ years experience in a travel-heavy field position.
• Strong ability to read, interpret, and work from architectural and construction drawings (blueprints).
• Proficiency with measuring instruments, including tape measures, levels, and laser distance measurement devices.
• Valid driver's license and a clean driving record.
• Competency with technology, including mobile devices, tablets, and basic CAD/sketching software for field documentation.
• Proficient experience in welding, Welding certifications preferred.
• Embraces and promotes CDI values – FAST, FUN, EASY, COMMUNITY, GROWTH
• Excellent communication skills
• Strong analytical and problem-solving skills
• Ability to travel as needed
• Ability to work hands-on in a manufacturing environment
• Ability to influence without direct authority
• Must be able to load, unload and handle a 65 lb. extension ladder
• Must be able to carry a 30 lb. tool bag
• Must be able to work in conditions from 0 F to 100 F
• Must be able to talk with customers and coordinate what is needed to fix the issue.
• Demonstrated application of CDI core values.
• Clean Driving record, real ID

Responsibilities

• Travel to commercial and industrial job sites to accurately measure existing structures and openings for new product installation, or in the event of a product error travel to fix the product on site as needed.
• Create detailed field reports, sketches, and photo documentation of site conditions, including all relevant dimensions, obstructions, and structural details.
• Communicate any measurement discrepancies, site challenges, or required design modifications immediately to the Sales and Engineering teams.
• Maintain and calibrate all measuring and field documentation equipment (e.g., laser distance meters, cameras, tablets) to ensure accuracy.
• Adhere to all company safety protocols and site-specific safety requirements while performing field duties.
• Assist the Sales team in technical support, pre-bid site walk-throughs, and project feasibility assessments as needed.
• Assist the production floor as needed when field measure work is complete.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees