Field Manager for Home Clean Heroes

Home Clean Heroes of North Delaware•Wilmington, DE

3d•$18 - $24•Onsite

About The Position

Home Clean Heroes is an established residential cleaning company dedicated to providing a safe and reliable work environment for all of its employees. This person will manage the day-to-day operation of Home Clean Heroes of North Delaware and is responsible for providing top-notch cleaning services and positive customer experiences for each of our valued clients in the Wilmington area. The Field Manager / Supervisor must be an experienced service professional with the ability to support all Home Clean Heroes teams through coaching, work, or schedule guidance and problem-solving. The Field Manager/ Supervisor will be an active part of a cleaning team but will split time as directed by the Owner to accomplish some of the tasks listed below. He or she must be reliable, well-organized, and customer service-oriented, with good communication and technical skills. The position reports to the owner and operates out of our local office. This is a full-time position and is a hourly position.

Requirements

Excellent customer service and communication skills.
Computer savvy with strong software user skills.
Positive can-do attitude and strong leadership skills.
Highly organized with strong attention to detail.
Experience coordinating and managing teams of employees and office staff.

Nice To Haves

Sales-focused individual with experience preferred.
Route-based service business experience preferred but not necessary.

Responsibilities

Conduct in-home estimates for prospective prospects to establish solid customer relationships and maximize close rates.
Provide excellent customer service to existing and new customers.
Manage customer work orders, invoicing and payment processing via business management software.
Manage cleaning specialists, office staff, service schedules, and vehicle routing for a business including modifying cleaning routes and staffing schedules on a daily basis as needed.
Provide coaching and training or other assistance to other team members as directed by Owner
Perform quality assurance inspections as directed
Perform chemical and equipment inventory and provide Owner with order requests
Mix cleaning solutions as needed
Repair equipment (vacuums) as needed, or recommend replacement to Manager or Owner
Basic vehicle maintenance (filling fluids, changing tires, jump-starting vehicles when necessary)
Occasionally serve as Lead Cleaning Specialist on an active team when necessary
Grassroot Marketing (i.e., placing door hangers, yard signs, etc.)
Limited office or other duties as assigned (i.e., laundry management, call center relations)