Field Manager - South Charlotte

Ally Waste Services•Charlotte, NC

15h•$50,000 - $60,000

About The Position

About the Company Ally Waste is a fast-growing, nationally recognized premium valet trash and recycling provider with over 10 years of experience in the industry. Driven by its core values of family, integrity, grit, elevate, and no-jerks, Ally Waste provides some of the highest quality service around. With industry-leading technology, Ally Waste partners with property managers to provide residents with an elevated living experience. Ally Waste's team consists of a winning combination of knowledgeable individuals, passionate workers, and dedicated representatives. If you're looking for your next challenge alongside an awesome team, look no further. Job Description District Managers are responsible for managing the total service delivery for up to 25 apartment communities and providing direction and oversight for 15-25 Service Valets within the assigned district. District Managers ensure client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for service delivery on assigned properties.

Responsibilities

Responsible for managing the total service delivery for up to 25 apartment communities and providing direction and oversight for approximately 15-25 part-time Service Valets within the assigned district
Responsible for recruiting, hiring and on-boarding Service Valets
Provide on-call support to service valets and communities in the morning, tentatively around 9:00am-1:00pm and in the evening from approximately 7pm-11pm, depending on needs
Responsible for ensuring daily/nightly completion of resident doorstep trash/recycle pick-up for assigned properties
Inspect properties regularly for resident and Service Valet compliance
Makes informed decisions with consideration of customer/associate impact. Takes initiative and applies critical thinking skills to forecast/solve problems and drive results.
Ensures maximum quality of service
Create and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concerns
Comply with, promote and train on all safety policies and procedures. Report all safety incidents in a thorough and timely manner
Ensure daily delivery of Valet Reports to designated property staff members
Keep timely/accurate customer, associate and operational records
Discusses associate's development needs and subsequently facilitates appropriate support, coaching and/or training opportunities
New community launches, including container distributions
Driving to inventory warehouse when needed for supplies (Personal Protective Equipment, Containers, Brochures, etc.)
Drive to properties within assigned district/region up to 50% of the workday