Field Manager Grand Rapids Lakeshore

Blue Moon Estate Sales of Grand Rapids-Lakeshore-posted 3 months ago

Full-time

Grand Rapids, MI

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The Estate Sale Field Manager is responsible for overseeing all estate sale operations within a designated territory. This role ensures sales are planned, staged, staffed, and executed with exceptional organization, customer service, and profitability. The position involves managing multiple events simultaneously, supervising teams, coordinating logistics, and fostering relationships with clients, vendors, and community partners. The Estate Sale Field Manager plays a key role in upholding brand standards and delivering a seamless experience for both clients and shoppers.

Plan, schedule, and oversee all estate sales within the assigned territory.
Manage multiple events concurrently, ensuring operational consistency and quality control.
Conduct site visits to assess property contents, determine scope, and create sale timelines.
Develop event-specific strategies to optimize merchandise presentation and pricing.
Serve as the main point of contact for clients within the territory.
Conduct consultations to explain the estate sale process, pricing expectations, and timelines.
Secure signed contracts and ensure all required documentation is completed.
Provide regular updates to clients throughout the sale process.
Recruit, train, and manage estate sale team members, including leads, setup crews, and cashiers.
Create and distribute staff schedules for all events in the territory.
Monitor team performance, provide coaching, and resolve conflicts as needed.
Ensure staff follow company policies, safety guidelines, and customer service standards.
Oversee the organization, cleaning, and display of merchandise at each sale.
Ensure pricing is competitive, accurate, and consistent with company guidelines.
Implement effective merchandising techniques to maximize sales.
Approve final sale floor layout before each event opens.
Supervise sale days to ensure smooth operations, high customer satisfaction, and efficient checkout.
Address and resolve customer concerns or special requests on-site.
Monitor crowd control, parking arrangements, and safety compliance.
Coordinate with marketing teams to ensure adequate event promotion.
Oversee cash handling procedures during events.
Ensure accurate end-of-sale reconciliations and deposits.
Track sales performance, labor costs, and expenses for each event.
Prepare territory-level reports for leadership, including sales trends and operational insights.
Coordinate with warehouse or storage facilities for supply distribution and pickups.
Manage inventory of tables, racks, signage, and other event equipment.
Arrange for removal or donation of unsold items according to client preferences.
Maintain strong relationships with local buyers, dealers, and vendors.
Network within the community to build referral sources and grow client leads.
Represent the company at community events or networking functions as needed.

High school diploma or equivalent required; Degree in Business, Marketing, or related field preferred.
3–5 years of experience in event management, retail management, or estate sale operations preferred.
Proven experience managing teams and coordinating multiple projects.
Familiarity with antiques, collectibles, and resale pricing is highly desirable.
Strong leadership and organizational skills.
Excellent customer service and interpersonal abilities.
Ability to multitask under tight deadlines.
Competency in basic business software, POS systems, and scheduling tools.
Problem-solving mindset with attention to detail.

Bonus based on performance
Company car
Employee discounts

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Field Manager Grand Rapids Lakeshore

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