Field Maintenance Technician II - Restaurant Equipment

Cumberland Farms•Nashua, NH

75d

About The Position

Cumberland Farms is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center. The Food and Beverage Equipment Technician is responsible for maintaining, repairing, and installing a variety of food and beverage service equipment to ensure functionality, safety, and compliance with sanitation standards. Key responsibilities include troubleshooting, performing preventive maintenance, and minor repairs in plumbing, electrical, HVAC, and general building systems.

Requirements

High School or GED
3-5 years of relevant experience in equipment repair for food/beverage service or a related technical field
EPA Universal
Communication Skills - Clearly convey information, listen actively, and ensure mutual understanding
Teamwork & Collaboration - Work effectively with others to achieve common goals
Problem-solving - Use critical thinking to analyze situations and implement effective solutions
Adaptability - Be flexible and open to change in a dynamic work environment
Time Management - Prioritize tasks, meet deadlines, and manage time efficiently
Travel is a must; you must be able to drive for extended periods as needed
A company vehicle is provided; must maintain a clean driving record
Monday-Friday, 40 hours minimum, with participation in an on-call rotation, including holiday coverage
Must be able to work safely in confined spaces as required by the role
Ability to regularly lift up to 10 pounds, frequently lift up to 25 pounds, and occasionally lift up to 80 pounds, using proper lifting techniques and equipment as needed
Must be able to stand or walk for up to 8 hours per day
Ability to perform physical tasks such as reaching overhead, bending, squatting, twisting, grasping, gripping, and performing repetitive movements
Comfortable working in environments with varying temperatures, including cold and hot conditions, as required by the role
The work environment usually has moderate noise levels typical of industrial or operational settings

Nice To Haves

Trade License in refrigeration, plumbing, or electrical (where available)
5+ years with demonstrated troubleshooting and repair skills

Responsibilities

Troubleshoot and independently repair food and beverage equipment, including diagnosing and resolving complex technical issues.
Assist with the installation, programming, and calibration of food and beverage systems, including refrigeration and dispensing units.
Lead smaller maintenance or repair projects, ensuring tasks are completed efficiently and to company standards.
Mentor entry-level technicians by providing guidance, support, and on-the-job training to improve their technical skills.
Collaborate with vendors or contractors for equipment repairs and installations, ensuring adherence to company and industry standards.
Manage inventory, including stocking supplies, ordering parts, and resolving discrepancies promptly.
Communicate effectively with store personnel, delivering excellent customer service and maintaining professionalism.
Maintain accurate and timely work order notes while meeting KPI metrics for travel time, SLA, and efficiency.
Adhere to workplace safety protocols, company policies, and industry regulations (e.g., OSHA, safety codes, building codes) while completing tasks.
Identify and promptly report safety hazards or compliance issues to the maintenance supervisor.
Perform other duties as assigned by the management team to support departmental objectives.