Field Maintenance and Repair Technician - Pittsburgh, PA and surrounding area - Full-time

Smarte Carte•Findlay Township, PA

8h•Onsite

About The Position

Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, they have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year. Their portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience. Smarte Carte is looking for a candidate with a positive attitude and willingness to learn, priding itself on having a diverse and inclusive workforce. The company is also focused on being environmentally responsible by owning/operating recyclable equipment and reducing its carbon footprint. The Field Maintenance and Repair Technician will work a defined schedule at locations within an assigned radius (malls, fitness clubs, and other locations with Smarte Carte vending equipment) in the Pittsburgh, PA and surrounding area. Duties will include P&L Management, performing monthly collections, repairing, cleaning, and performing regular maintenance on strollers, carts, cart management units, massage chairs, and locker systems. Daily local travel is required.

Requirements

Possess strategic planning and thinking skills, business acumen and value chain mind set
Minimum 3 years in a customer service role required.
Basic understanding of electro/mechanical assembly, troubleshooting, and repair experience
Demonstrate strong business acumen as defined by a proven track record of success in an operational environment
Ability to forge solid relationships with external constituents e.g. customers, facility management, etc. and manage across a wide range of capabilities and personalities.
Excellent verbal and written communication skills.
Organized and able to manage multiple priorities effectively.
Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis
Valid Drivers license required
Ability to get an Airport badge required
Ability to get USPS badge (background check, drug screen) may be required

Nice To Haves

Minimum 3 years of field based product support experience (route) preferred
2 year associates or Technical degree preferred

Responsibilities

Overall responsibility for area P&L, with the expectation to deliver excellent results vs. annual and strategic plans
Develop and maintain strong relationships with key stakeholders within the Mall, Locker, and Planet Fitness community as well as with peers within Smarte Carte.
Identify Key Performance Indicators with relation to maximizing flow-through within assigned route.
Inspect and perform maintenance on all equipment, including; Carts, Cart Management Units, Strollers, Massage Chairs, and Locker Systems (where applicable).
Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
Complete and submit all necessary reports in an accurate and timely manner.
Clean carts, strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times.
Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment.
Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment.
Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
Assist with the installation of new locations or the upgrade of existing locations.
Other assignments as needed.