Field Liaison

Modivcare•South Portland, ME

1d•$19 - $25•Hybrid

About The Position

Modivcare is looking for an experienced Field Liaison I to join our team. This role is responsible for developing and maintaining close working relationships with transportation providers and medical facilities through on-site visits, training, vehicle inspections, and real-time trip observations. You will play a vital role in contract compliance, provider education, and the successful execution of Modivcare's Safe Driver Program and TripCare platform. Schedule: Hybrid (3 Days Office / 2 Days Field-Based) Location: (South Portland, ME.)

Requirements

High School Diploma required.
Two (2) plus years of experience, or equivalent combination of education and/or experience.
Strong verbal and written communication skills, with public speaking ability.
Relationship-building mindset with excellent interpersonal and customer service skills.
Proficient in Microsoft Word, Excel, and Outlook.
Must have a valid driver’s license and clean driving record.
Ability to work flexible hours and travel extensively within the region.
Able to use a hands-free mobile phone.

Nice To Haves

Previous experience in healthcare, insurance, auditing, training, or presenting preferred.
Familiarity with Salesforce preferred.
Bilingual capability recommended.

Responsibilities

Builds relationships with transportation providers and facilities through face-to-face meetings, calls, and presentations.
Conducts medical facility visits to provide training and education on processes and technology platforms.
Completes annual and as-needed vehicle inspections in accordance with contract requirements.
Maintains required certifications to train providers on PASS and wheelchair securement techniques.
Oversees driver and attendant participation in Modivcare’s Safe Driver Program and related training compliance.
Supports the adoption and usage of Modivcare’s TripCare platform and mobile application.
Collaborates with internal teams to identify risks, resolve provider or facility issues, and provide follow-up.
Promotes Modivcare initiatives to transportation providers, healthcare facilities, and case managers.
Contributes to special projects and outreach campaigns as needed.
Requires up to 40% local travel.

Benefits

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)