Field Level Maintenance Technician - Data Center Support
About The Position
SRI Telecom is seeking a dependable and experienced Field Level Maintenance Technician (FLMT) to support critical infrastructure within data center, headend, and ISP environments. This role focuses on field-based maintenance, remote hands support, troubleshooting, and light installation work within mission-critical facilities, including hyperscale and enterprise data centers. This opportunity is well suited for an experienced technician supporting high-priority clients and contributing to a growing national deployment and maintenance team. Most work will be scheduled in advance, with occasional next-business-day or urgent requests requiring a 4-hour SLA response.
Requirements
- 2+ years of experience in data center, ISP, remote hands, or smart hands support roles
- Hands-on experience with copper and fiber cabling, equipment installation, labeling, and troubleshooting
- Familiarity with fiber and copper testing tools (OTDR, optical power meter, toner, etc.)
- Working knowledge of remote access tools such as Cisco VPN, PuTTY, or similar
- Understanding of data center standards, SLAs, and customer-facing support expectations
- Strong communication, organization, and customer service skills
- Ability to work independently and respond to scheduled and urgent service requests
- Comfortable working in live network environments per site guidelines
- Ability to lift up to 80 lbs and work on ladders or in confined spaces
Responsibilities
- Perform on-site field level maintenance and remote hands support in data center and headend environments
- Support hardware troubleshooting, equipment resets, swaps, and basic installations
- Install, dress, label, and test copper and fiber optic cabling
- Assist with rack-and-stack, equipment mounting, and cable management as needed
- Use fiber and copper test equipment (OTDR, optical power meter, etc.) to validate connectivity
- Conduct site surveys, inventory audits, and pre/post work documentation including photos
- Follow customer site protocols, SLAs, and safety standards at all times
- Work from tickets, MOPs, and client-provided documentation
- Communicate clearly with customers, NOCs, and internal teams during service activities
- Maintain clean work areas and accurate job documentation
Benefits
- Paid Time Off
- Paid Holidays
- Health/Dental/Vision Insurance
- 401k
- HSA
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
