Field Learning Program Facilitator

AMH • Las Vegas, NV

18d • $57,041 - $71,307

About The Position

The Field Learning Program Facilitator delivers and reinforces field-based training across operational teams (e.g., field services, maintenance, resident services, construction, and development). This role facilitates technical and role-specific training, supports onboarding and upskilling, and provides field coaching to ensure consistent skill application in daily operations. In addition to facilitation, partners with local leadership to prepare market visit agendas, conduct ride-alongs, and develop debrief summaries to highlight training outcomes, skill gaps, and operational risks.

Requirements

• High school diploma or GED required. Associate degree or trade certification preferred.
• Minimum 2-3 years in field operations (e.g., field services, maintenance, property services, construction, or new development support); experience in single-family or multi-family rental operations preferred.
• Minimum 2-3 years of experience facilitating role-based, technical, or safety training in classroom, virtual, or on-the-job settings.
• Experience supporting onboarding or upskilling initiatives in operational environments preferred.
• Valid driver’s license and satisfactory driving record required.
• Solid working knowledge of field operations in property maintenance, field services, resident services, or construction; able to follow and explain SOPs in clear, practical terms.
• Skilled facilitator with the ability to engage employees in classroom, virtual, and hands-on settings.
• Effective coach in the field with a “walk-along” approach, reinforcing skills and performance expectations in active work environments.
• Proficient with technology, including Workday Learning or similar LMS platforms, to support course scheduling, attendance, and basic tracking.
• Strong verbal and written communication skills with the ability to explain technical concepts simply and clearly to a range of learners.
• Comfortable using Microsoft Office Suite, tablets, mobile applications, and digital training tools for delivery and follow-up.
• Organized and detail-oriented, able to manage training schedules, session logistics, and market visit agendas.
• Team-oriented and collaborative, works effectively with training peers, local leadership, and subject matter experts to ensure consistent training execution.
• Flexible and adaptable, able to adjust to changing priorities and field demands in a fast-paced environment.
• Quality-focused and outcomes-aware, gathers participant feedback and provides insights to leaders and training partners to support ongoing improvement.

Nice To Haves

• OSHA 10 Certification (General Industry or Construction)
• EPA Section 608 Certification (if supporting HVAC-related training)
• Certified Pool Operator (CPO), if supporting communities with pool amenities
• Trade licenses or technical certifications (e.g., HVAC, electrical, plumbing, maintenance tech)
• Experience with Workday Learning or similar LMS platforms
• Familiarity with instructional tools or methodologies (e.g., adult learning principles, facilitation basics, or safety-focused training techniques)

Responsibilities

• Deliver field-based training through in-person and virtual sessions covering onboarding, upskilling, technical competencies, standard operating procedures (SOPs), safety, and service standards.
• Manage training logistics, including scheduling, attendance tracking, and coordination with local leaders.
• Support course administration in the LMS platform (e.g., Workday), including attendance, grading, and assessment tracking. Ensure data accuracy and compliance, escalating issues as needed.
• Conduct ride-alongs and onsite coaching with field personnel to observe performance, reinforce learning, and provide actionable feedback. Document key observations and share insights with market leadership for continued adoption and reinforcement.
• Collaborate with local leaders to create advanced market visit agendas to align priorities. Following visits, prepare leadership debrief summaries outlining training outcomes, strengths, and opportunities for improvement.
• Assist in delivering and co-facilitating train-the-trainer sessions alongside the lead facilitator, market/regional leaders, and subject matter experts (SMEs). Support internal facilitators to ensure consistent delivery of established programs.
• Coach front-line and mid-level managers on reinforcing training programs at the local level, strengthening accountability for skill transfer and consistent application.

Benefits

• Employees have the opportunity to participate in medical, dental and vision insurance
• flexible spending accounts and/or health savings accounts
• dependent savings accounts
• 401(k) with company matching contributions
• employee stock purchase plan
• tuition reimbursement program
• The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees