Field Learning Manager

HelloFresh • Phoenix, AZ

10h

About The Position

As a Field Learning Manager and a member of the OpEx leadership team, you are responsible for leading the learning and development strategy for all employees on site, exempt and non-exempt, while supporting operational and broader business objectives. This role drives the execution of learning programs that strengthen onboarding and on-the-job capability, while enabling Operational Excellence initiatives. Serving as the primary point of contact for Field Learning, you play a critical role in site & network performance and business success by building strong partnerships across operations, support functions, and the Field Learning network. You will... Lead and develop Learning Associate Manager(s) and training teams to identify and remove operational, capability, and training barriers impacting site performance Drive the deployment and sustainment of network learning and operational initiatives through standard practices, engagement, and effective change management Partner with Fulfillment Center operations and cross-functional leaders to deliver learning solutions that support onboarding, on-the-job effectiveness, and Operational Excellence Serve as the primary Field Learning point of contact, fostering strong relationships with site partners (Operations, Safety, FS&Q, HR, OpEx) and ensuring a positive stakeholder experience Enable Operational Excellence by facilitating process observations, supporting root cause analysis, and reinforcing standard work through training and leader capability Oversee site training programs and compliance, including training records and Powered Equipment certification, ensuring audit readiness and regulatory adherence Champion both site-specific and network priorities, ensuring timely execution and the ability to pivot quickly to evolving business needs Build and deliver reporting that communicates training effectiveness, adoption, and impact to senior leadership and key stakeholders Promote a safety-first, food safety, and quality-driven culture across site and network operations Cultivate a high-performing, engaged training organization focused on continuous improvement and long-term business success You are... Personable: you are interested in training others and enjoy the challenges that come with teaching others Versatile: you are a committed partner that focuses on developing and leading teams Bold: you are a flexible, organized and optimistic Bright: you have successfully contributed to major projects, training initiatives and supported programs in a warehouse environment , retail or food service environment. Innovative : You are open minded to alternative approaches that support local initiatives Customer-focused: You are obsessed with delivering a positive customer experience and you strive to deliver a product that is second to none. Able to lift up to 50 pounds with or without assistance Able to stand, walk, stoop, reach and lift for a minimum of 10 to 12 hours with or without reasonable accommodation Able to work in a cold environment , sit for periods of time for virtual team meetings, and well versed in computers.

Requirements

• Bachelor's Degree, Specialist Degree or Certification in Supply chain, Education, Business management, Project Management ,Adult Learning and Training other relevant fields
• 5 + years of employee engagement, team building and training teams in fast paced environments such as Retail/ Hospitality/ Tech or Production / Warehouse management
• 5 + years work experience directly leading, training and developing exempt and non- exempt team members to maximize results
• Proven experience in communication and facilitating teachings in a classroom setting of experienced people leaders.
• Willingness to travel up to 20% of the time
• Ability to communicate; express ideas and thoughts clearly and with tact and diplomacy
• Organized and able to manage multiple deliverables at a time
• Proven experience in Google suites applications to leverage data to arrive at conclusions and recommended actions
• Able to lift up to 50 pounds with or without assistance
• Able to stand, walk, stoop, reach and lift for a minimum of 10 to 12 hours with or without reasonable accommodation
• Able to work in a cold environment , sit for periods of time for virtual team meetings, and well versed in computers.

Responsibilities

• Lead and develop Learning Associate Manager(s) and training teams to identify and remove operational, capability, and training barriers impacting site performance
• Drive the deployment and sustainment of network learning and operational initiatives through standard practices, engagement, and effective change management
• Partner with Fulfillment Center operations and cross-functional leaders to deliver learning solutions that support onboarding, on-the-job effectiveness, and Operational Excellence
• Serve as the primary Field Learning point of contact, fostering strong relationships with site partners (Operations, Safety, FS&Q, HR, OpEx) and ensuring a positive stakeholder experience
• Enable Operational Excellence by facilitating process observations, supporting root cause analysis, and reinforcing standard work through training and leader capability
• Oversee site training programs and compliance, including training records and Powered Equipment certification, ensuring audit readiness and regulatory adherence
• Champion both site-specific and network priorities, ensuring timely execution and the ability to pivot quickly to evolving business needs
• Build and deliver reporting that communicates training effectiveness, adoption, and impact to senior leadership and key stakeholders
• Promote a safety-first, food safety, and quality-driven culture across site and network operations
• Cultivate a high-performing, engaged training organization focused on continuous improvement and long-term business success

Benefits

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

What This Job Offers

• Job Type: Full-time
• Career Level: Manager