Field Learning Experience Manager

The Hillman Group, Inc.-posted 2 months ago
Full-time
Cincinnati, OH
1,001-5,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

We are seeking a dynamic and strategic Field Learning Experience Manager to drive the performance, engagement, and development of our field sales teams and customer-facing programs. This high impact role serves as a bridge between frontline execution and strategic learning initiatives, equipping field teams, store associates, and sales representatives with the tools, skills, and knowledge they need to excel. A key part of this role will be delivering and optimizing training and sales enablement initiatives related to our key duplication kiosk solutions, including traditional keys and advanced automotive key and key fobs. You will design and deliver training programs, coach sales talent, lead onboarding efforts, and implement learning strategies that are aligned with our core business objectives. This is an exciting opportunity for a hands-on leader with a passion for adult learning, customer success, and sales enablement to shape learning experiences that directly influence customer engagement, revenue growth, and long term program adoption. This position will be located at either our Tempe AZ, Cincinnati OH, or Boulder CO office with 50% of the time dedicated to traveling.

  • Drive adoption and sales of key duplication kiosks including both standard key and automotive key fob solutions through store and district-level initiatives.
  • Partner with field sales reps, store managers, and district leadership to build awareness and confidence in kiosk operations and customer service delivery.
  • Identify B2B opportunities with local businesses and support external partnership development to expand kiosk usage.
  • Host in-store demos and events to educate staff and drive program performance.
  • Serve as a subject matter expert and trusted to coach sales teams on product knowledge, customer interaction, and solution selling.
  • Conduct learning needs assessments to identify skill and knowledge gaps across regions or teams.
  • Design, deliver, and evaluate interactive training programs and supporting materials for field associates and store teams.
  • Facilitate onboarding programs for new hires, including hands-on kiosk training and customer interaction best practices.
  • Provide coaching, performance feedback, and development planning to frontline employees and sales reps.
  • Support career progression by building frameworks and tools for individual and team growth.
  • Use data and field feedback to track training effectiveness and inform continuous improvement strategies.
  • Maintain, troubleshoot, and calibrate in-store key duplication kiosks to ensure optimal performance.
  • Collaborate with internal stakeholders to improve training content and align learning strategies with operational priorities.
  • Act as the primary link between corporate learning teams, sales, marketing, and the field.
  • Develop and nurture strong relationships with store teams, regional leaders, and cross-functional partners.
  • Coordinate with sales managers, training leads, and marketing to ensure consistent messaging and delivery.
  • Communicate updates on training impact, field performance, and program rollout status.
  • Serve as a responsive point of contact for field questions, escalations, and support.
  • Manage and maintain detailed records of training activities, schedules, and participant progress.
  • Track learning outcomes and update performance data in CRM and training systems.
  • Contribute to special projects, pilots, or regional launches as needed.
  • Stay current on company products, kiosk technology, policies, and industry trends.
  • 3–7 years of experience in sales, field enablement, training, or learning & development.
  • Experience supporting or training on hardware or technical retail solutions, preferably including key duplication kiosks (mechanical and/or automotive).
  • Proven ability to design and facilitate adult learning programs in field-based or customer-facing environments.
  • Strong communication, presentation, and coaching skills with a focus on practical learning application.
  • Data driven mindset with the ability to assess training effectiveness and optimize learning strategies.
  • Comfortable traveling up to 50% of the time across store and district locations.
  • Proficient in Microsoft Office Suite (especially Excel); preferred experience with Salesforce, Power BI, or similar platforms.
  • Knowledge of sales enablement platforms, learning management systems (LMS), and content creation tools.
  • Medical, vision and dental coverage
  • Short-term and long-term disability
  • 401(k)
  • Education assistance
  • Military Leave Pay
  • Stock purchase
  • Company-paid life insurance
  • Parental leave
  • Family care leave
  • Bereavement leave
  • Jury duty leave
  • Voting leave
  • Paid time off (PTO) for vacation, sick leave, holidays, or other purposes
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service