Field IT Support Technician

About the position

The IT Technician is responsible for assisting employees with questions on the usage of technology and for installing and maintaining computer hardware, software, and networks.

Responsibilities

• Troubleshoot all technology issues for employees and provide phone and in-person support to resolve issues.
• Maintain log and/or list of support requests, time to answer, resolutions, required repairs, and maintenance.
• Make recommendations about the purchase of hardware and software.
• Provide network access to employees.
• Install workstations and connect and set up hardware.
• Load all required software.
• Provide network accounts and passwords as required.
• Monitor security of all technology.
• Input and maintain IP addresses.
• Advise staff of security breaches and/or changes in password or security status.
• Identify and prepare hardware for disposal when appropriate.
• Ensure hardware is stripped and secured before disposal.
• Contribute to the development and implementation of policies and procedures for electronic data processing, data security, and computer systems operations.
• Monitor and maintain technology to ensure maximum access and efficient operations.
• Understand, keep abreast of, and comply with federal, state, and local regulations that affect customer information security, phishing, hacking, and network attacks.
• Ensure that proper safety equipment is used during the installation of equipment.
• Facilitate and/or conduct technical training to other employees.
• Provide training on new hardware, equipment, or software to employees.
• Keep abreast of new software, hardware, equipment, and tools available and recommend purchases.
• Ensure that the work areas are kept clean and in accordance with company policy and safe working conditions.
• Follow all attendance and punctuality standards with adherence to timekeeping standards.
• Follow the Code of Business Ethics and Conduct.
• Understand and follow all work rules and procedures and follow lawful directions from Supervisors.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Maintain a professional appearance in accordance with company policy.
• Attend pertinent training on request.
• Attend company meetings as required.
• Perform other duties as assigned.