Field IT Specialist II

Biofire Diagnostics•Chicago, IL

52d

About The Position

The Industry Field IT Specialist II is a critical technical contributor responsible for implementing and supporting bioMérieux middleware and instrument software solutions across varied customer environments. This mid-level field role requires solid experience with IT systems and a collaborative approach to ensure seamless integration with Laboratory Information Management Systems (LIMS) and secure connectivity. The specialist will lead system configuration, deploy remote support tools, and manage software updates and cybersecuritypliance. Success in this role demands proactive troubleshooting, strongmunication skills, and the ability to juggle multiple customer-facing projects in a dynamic setting.

Requirements

Bachelor's Degree inputer networking, cybersecurity or related field required
2+ years of professional related experience as it relates to: LIMS interfacing, networking support, servers, software applications, hardware, middleware,puters, and operating systems
End-User support required; systems marketed by bioMerieux a plus.
Functional skills including critical thinking, adaptability, time management,munication, problem-solving and digital literacy.
Technical learning aptitude to quickly understand and acquire new technical knowledge and skills.
Effective and efficient problem analysis that leads to high-quality decisions.
Analyze data and make decisions/rmendations, using data to guide decision-making and provide suggestions for improvement.
Understandplex information and interpret it accurately, often requiring critical thinking and analysis to grasp the full picture.
Planning objectives and strategies to achieve them within a set timeline
Organizing work and resources efficiently to ensure smooth operations
Troubleshooting issues to identify and resolve problems efficiently
Demonstrates assertiveness and confidence in the face of a challenge
Ability to work cross-functionally allowing for better collaboration andmunication when working across teams to achieve d objectives
Effective Presentation Skills - including the ability to present technical data
Written Communications - including the ability tomunicate technical data in written form
Effective verbalmunication skills
Maintainposure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations.
Ability to remain in stationary position, often standing, for prolonged periods.
Ability to ascend/descend stairs, ladders, ramps, and the like.
Ability to wear PPE correctly most of the day.
Ability to adjust or move objects up to 50 pounds in all directions.
Domestic Travel: 60%
International Travel: 5%

Nice To Haves

Industrial Microbiology or related field preferred

Responsibilities

Coordinates internal and external technical teams to successfully deliver IT implementation projects and solutions for customers.
Conducts the setup and installation of software and middleware at customer sites or data centers, ensuring systems are properly networked and fully functional.
Integratespany solutions with customer Laboratory Information Management Systems (LIMS) by managingmunication, consulting technical resources, and performing the scope of work.
Troubleshoots and resolves system issues both remotely and onsite to maintain optimal performance.
Responds promptly to all field IT service requests, ensuring timely and effective resolution within assigned projects or regions.
Collaborates with customers to identify system-related challenges, research solutions, and implement corrective actions.
Maintains strong customer relationships by proactively addressing issues to ensure satisfaction and reliability.
Provides customers with information about available systems, options, and consumables, and coordinate with sales teams to support ordering.
Obtains and maintains CRM certification to support service investigations and documentation.
Supports revenue growth by promoting value-added projects, products, and services.
Manages Field IT projects by meeting milestones, deadlines, and requirements while keeping stakeholders informed of progress or changes.
Completes detailed service reports and checklists for every customer interaction to accurately capture system, customer, or test-related issues.
Provides on-site and remote technical assistance to internal customers (Sales, Field Applications, Field Service, Technical Support Center) via correspondence, phone and in person as appropriate to diagnose difficult connectivity problems as required.
Provides field training and orientation for new hires as required in all areas of troubleshooting and installation of solutions as needed.
Perform all work inpliance withpany quality procedures and standards.
Performs other duties as assigned.