Field Investigator - Real Estate Commission

Department of Professional and Financial Regulation • Gardiner, ME

11d • Onsite

About The Position

The Office of Professional and Occupational Regulation announces its search for a Field Investigator (Real Estate Complaint Coordinator) with the Real Estate Commission. This is professional services work involving the investigation of complaints and/or allegations resulting from real estate brokerage transactions. Responsibilities include interviewing complainants, respondents, and witnesses; gathering facts and information; and preparing written conclusions that address the complaint’s issues, supported by investigation findings.

Requirements

• Knowledge of real estate brokerage practices.
• Ability to interpret and explain pertinent laws, rules, and regulations.
• Ability to evaluate information, arrive at logical conclusions, and make sound recommendations and decisions.
• Ability to conduct research and statistical analysis.
• Ability to plan, set, and administer program goals and objectives.
• Ability to communicate effectively orally and in writing.
• Ability to use applicable computer programs.
• Must be able to address consumers and licensees with courtesy, tact, empathy, and maintain effective communication when working with individuals who are distressed, argumentative, hostile, or who lack perspective; must also effectively communicate and work with coworkers as team members.
• A six (6) year combination of education and experience providing paralegal, investigative, mediation, research, and/or analytical skills.

Nice To Haves

• Preference will be made for candidates with experience as a real estate brokerage licensee.

Responsibilities

• Provides information through daily interactions with licensees and the general public relative to Maine real estate brokerage statutes and Commission rules.
• Communications require considerable tact to explain laws, rules, and common practices. While most communication is conducted via telephone or email, the Field Investigator will be required to address in-person interactions with licensees and consumers in the Gardiner office.
• Investigates consumer complaints alleging violations of applicable laws, rules, and regulations in order to determine validity and initiate disciplinary action if required. Some off-site travel may be required to conduct agency audits or inspection of agency records.
• Respond to telephone calls and email inquiries in a timely fashion.
• Communicate effectively and appropriately with real estate licensees and consumers. When investigation initiated, all complainants to be contacted by phone or email
• Interview all licensees named in complaints during the course of investigations and document the results of those interviews in complaint files.
• Maintain investigation file documents in date order. Ensure copies of all investigation related email communications and interview notes are included in file.
• Maintain and update electronic storage of records as required.
• Prepare investigation reports and recommendations based upon evidence gathered during the course of investigation and documented in the complaint file.
• Participate and contribute to Core Course development and licensing examination reviews.
• Assist with Commission meeting preparations and escort attendees as required.
• Prepare and present the Director's case in Hearings before the commission members as directed.
• Ensure all email communication, computer records, and investigation files are maintained and archived in accordance with state requirements.

Benefits

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.91% for Confidential employees.
• State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness .

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed