Field Installation Technician

Hunter Douglas Window Fashions Division-posted 12 months ago
$65,000 - $100,000/Yr
Full-time
Fort Lauderdale, FL
5,001-10,000 employees
Building Material and Garden Equipment and Supplies Dealers
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The Installation Technician performs a variety of duties, including installation of custom window shades, blinds, shutters and wood cornices as well as perform technical measures of client windows and related applications to ensure proper fit of the window coverings. Recipient of technical and application training to ensure efficient use of company assets and compliance with First Time Right (completion rate), and customer satisfaction goals and objectives. Maintains a fully integrated mindset in all interactions by working with local Sales team and Great Windows Services (GWS) support personnel to ensure an outstanding client experience end-to-end. Provides technical recommendations for the Production team to improve the operation, application and functionality of window covering products, as well as feedback on packaging of products to minimize shipping damage and reduce material waste. Acts as a "beta test" participant with the launch of new processes, systems, products, lift systems and related product features. Participates in cross-functional round table discussions to improve operational support from the warehouse and fleet/facility management teams.

  • Run the assigned jobs on behalf of the company and our clients.
  • Install all product types (shutters, shades, blinds, cornices, draperies) and/or measure client windows pre-installation as required.
  • Maintain a high First Time Right (completion rate) for installations and services.
  • Utilize spare components or hardware from their trucks and/or as necessary should cut down or amend the blind configuration to ensure the job is satisfactorily completed.
  • Advise the Field Managers and Warehouse Manager if product arrives damaged, missing components or is incomplete.
  • Report into the Field Manager anytime a job cannot be completed and walk through the detailed circumstances that contributed to the incomplete outcome.
  • Care for the client in the home and reassure that the job will be corrected to exceed their expectations.
  • Call the Installation Support department from the jobsite, advise the cause of the incomplete, and work with the client to select a return date and time to complete the order.
  • Participate in monthly training, or more frequently as required, to improve and expand skillset and overall technical capabilities.
  • Participate in ride-alongs with the Field Manager to receive feedback on how to improve the work quality and client interaction.
  • Embrace the customer-centric culture and use guidelines for client interaction to ensure consistency.
  • Maintain high customer satisfaction metrics.
  • Participate in quarterly "Technician Counsel" meetings with the General Manager and/or Director of Field Service.
  • Partner with Sales and Production to drive sustaining and repeatable improvements in the client experience.
  • Support new product launches with hands-on use and testing.
  • Partner with Sales and support their technical or application questions as they arise.
  • Positive customer centric mindset in all interactions.
  • Problem solving and multi-tasking skills.
  • Collaborative and participative skills.
  • Technical aptitude with a desire and willingness to grow.
  • Strong interpersonal and communication skills.
  • Ability and willingness to leverage business system applications.
  • Strong time management and organizational skills.
  • High school degree, trade school degree or technical certification preferred.
  • Ability to work full-time, following a schedule of Tuesday through Saturday.
  • Construction/home improvement industry experience.
  • Experience in residential services work, preferably in a window covering industry.
  • Ability to lift and carry products up to and occasionally over 50 pounds.
  • Licensed to operate a motor vehicle and driving record is in good standing.
  • Average earnings of $65,000 once in a truck and training completed, with potential to earn over $100,000 annually.
  • Company vehicle along with a gas card.
  • Paid training on all aspects of Window Treatments.
  • Medical, dental, vision benefits.
  • Time off with pay and a 401(k) plan with employer matching.
  • Short-term and long-term disability benefits at no cost.
  • Company-paid life and accidental death and dismemberment insurance.
  • Six weeks of paid parental leave.
  • Discounts on 3 Day Blinds products and access to various other exclusive discounts.
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