Field Implementation Trainer

myKaarma

145d • $55,000

About The Position

As a Field Implementation Trainer, your primary responsibility is to empower Fixed Operations personnel across our dealer network to fully utilize our SLT product suite, enhancing both revenue and operational efficiencies. This hands-on role involves working closely with end-user customers — including technicians, advisors, and parts consultants — with a focused emphasis on myKaarma’s ServiceCart digital MPI platform. This position requires full-time travel, with trainers expected to be on-site Monday through Friday, four weeks per month. Applicants should live within a reasonable driving distance from a major airport to support nationwide travel. In this collaborative, team-oriented environment, you will play a crucial role in facilitating successful software adoption at each dealership by adhering to a standardized training process, conducting small group training at the end user's workspace, and one-on-one training when necessary. You will guide users through process adjustments, troubleshoot issues, and provide personalized training to ensure each site is prepared for long-term success.

Requirements

• Valid Drivers License
• Valid Real ID for travel
• Strong written and verbal communication skills.
• Highly organized and proactive, with a strong sense of urgency.
• Quickly learning and adapting to new technologies, staying current with product innovations and industry trends.
• Willingness and ability to commit to a full-time travel schedule (Monday-Friday, 4 weeks per month).

Nice To Haves

• 2+ years of experience in automotive dealership fixed operations (e.g., Service Advisor, Technician, Parts Counterperson, Service Manager, or equivalent).
• 2+ years of experience in automotive software consulting, installation, or training.

Responsibilities

• Assess each project and coordinate with the Lead Field Implementation Trainer.
• Prepare for each installation by reviewing Salesforce notes, deployment handoff notes, and product specialist handoff notes to anticipate and address potential challenges.
• Contribute to achieving goals set by team leads and dealer management, supporting the overall success of each implementation.
• Provide hands-on, detailed training to dealership personnel, primarily focusing on, but not limited to, ServiceCart through a standardized training process.
• Collaborate closely with your Lead Field Implementation Trainer, ServiceCart Implementation Consultant, Scheduler Implementation Consultant, on-site teammates, and the dealership by listening to and understanding the dealerships needs.
• Well-organized and concise documentation of dealership training notes, including a written summary following the training and any further outreach to the dealership.
• Efficiently work with Deployment, Support, Product Managers, and other internal teams to address customer needs swiftly and efficiently.
• Communicate clearly and proactively through voice and written channels, sharing feedback to refine and enhance the training process.
• Stay informed on product updates and evolving dealership practices to maintain expert-level knowledge.

Benefits

• Flexible Work Environment: High-performance, flexible structure that values freedom and responsibility.
• Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
• Time Off: Generous vacation time to recharge and balance life outside work.
• In-Office Perks: Dog-friendly offices and unlimited snacks or refreshments onsite.
• Starting salary range of $55,000 Year + Bonus depending on experience and qualifications.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 101-250 employees