Field Implementation Coach - Carmel, Indiana

State Farm • Carmel, IN

390d • Remote

About The Position

The Field Implementation Coach (FIC) at State Farm is responsible for coaching independent contract agents in the adoption of marketing and technology processes. This role focuses on enhancing the customer experience and achieving business objectives through direct engagement with agents. The FIC will utilize various communication channels, including face-to-face interactions, to influence behavioral changes and drive the adoption of crucial capabilities. This position requires a remote worker based in or near the Carmel, Indiana area, with occasional overnight travel and extended working hours.

Requirements

• Bachelor's degree or higher-level education is desired.
• Proficient in Microsoft Office Suite, especially Outlook, OneNote, Excel, and Word.
• Strong written and oral communication skills.
• Ability to gather, analyze, and interpret data and reports.
• Understanding of insurance industry and agency business practices.

Nice To Haves

• Experience in agency operations or insurance industry.
• Technical expertise in technology platforms such as Salesforce and Agency Business System (ABS).
• Strong relationship building skills.
• Experience in improving sales and office processes.

Responsibilities

• Engage with independent agents to influence the adoption of marketing and technology processes.
• Provide coaching and support through face-to-face, computer/video, and phone interactions.
• Collaborate with Sales Leaders and Market Area Executive Leadership to execute activations and deployments.
• Maintain proficiency in digital tactics and tools to assist agents in enhancing customer experience.
• Continuously learn and adapt to evolving processes and emerging technologies.
• Drive adoption of enterprise initiatives and market area priorities in partnership with field leaders.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Matching gift program
• Tuition reimbursement
• Adoption assistance
• Parental leave
• Employee assistance program
• Vision insurance
• Employee discount
• Bereavement leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree