Crumbl-posted 4 days ago
$80,000 - $100,000/Yr
Full-time • Mid Level
Toledo, OH

The purpose of this role is to ensure the success of assigned Franchise Partners by acting as a trusted advisor, consulting on profitability, marketing, and operational excellence. This role will be based in Ohio only, with the ideal candidate in the broader Cleveland/Toledo, OH area. This role will partner with Crumbl stores and Franchise owners in Northern OH and Michigan and require travel throughout the Great Lakes zone.

  • Trusted Advisor to Franchise Partner
  • Establish a strong, trusted advisor relationship with Franchise Partners through leadership training, on-site store visits, and frequent communication
  • Act as a liaison between the Franchise Partner and Crumbl HQ to balance stakeholder interests and recommend solutions
  • Facilitate Franchise Partner networking by connecting those with similar challenges and interests through roundtable discussions and a strong understanding of the market and region
  • Use Franchise Partner leadership training to promote a positive Crew culture
  • Document every interaction with Franchise Partners
  • Address franchise partner engagement by escalating feedback and documenting results
  • Consult on Business Success and Profitability
  • Develop reports and actionable recommendations tailored to individual store business needs by using sales data, comparison statistics, and analysis.
  • Work with Franchise Partners to create short and long-term business goals
  • Review profit and loss statements to identify profit goals and opportunities
  • Frequently perform root-cause analyses and provide recommendations for business growth
  • Conduct local market research to aid in increasing sales through marketing initiatives and community involvement
  • Develop marketing strategies based on market research and Franchise Partner interest
  • Support Operational Excellence
  • Develop a thorough understanding of Crumbl’s operational KPIs and the why behind them including policies and procedures
  • Educate and offer strategic advice on the 3 C’s of Crumbl (Cookie Quality, Cleanliness, and Customer Experience)
  • Seek every opportunity to encourage operational excellence
  • Applaud operational excellence with awards and recognition
  • Review operational metrics set by HQ, which could include, but is not limited to: ticket times, cookie quality, sold-out time, service availability, and customer reviews to identify strengths and weaknesses; coach on operational best practices.
  • Review operational dashboards for the market region to better understand opportunities for each store and recommend best practices to reach strategic goals for Franchise Partners.
  • Minimum Qualifications
  • Bachelor’s degree with emphasis in Business, Marketing, or Accounting or equivalent proven experience
  • Proven track record of running a successful business
  • Strong financial literacy skills
  • Excellent communication skills, both written and verbal (ability to convey complex ideas clearly and using simple language)
  • Proficient in Microsoft Office and Google Workspace
  • Strong emotional intelligence
  • Ability to conduct crucial conversations
  • Ability to balance the interests of both HQ and Franchise Partners, though sometimes conflicting
  • Ability to work in a fast paced environment with little to no supervision
  • Basic Knowledge of food safety practices
  • Valid U.S. Driver’s License
  • Access to reliable transportation
  • Preferred Qualifications
  • Previous consulting or coaching experience
  • Previous multi-unit management experience
  • Previous business financial experience
  • Advanced knowledge of food safety practices
  • Masters degree in business related field
  • Medical, dental, and vision benefits
  • 15 days PTO/year
  • 10 paid holidays
  • Paid parental leave
  • Personal phone bill reimbursement
  • Gym reimbursement
  • Corporate DoorDash® DashPass membership
  • Regular company and team activities
  • 401k with competitive matching contribution plan
  • Excellent opportunities for career growth
  • Work in a hyper-growth company
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