Field Excellence Lead - Account Management & New Launches (Immunology)

Biogen•Cambridge, MA

15d•$186,000 - $256,000•Hybrid

About The Position

About This Role: The Field Excellence Lead for New Products & Account Management is the catalyst who designs the field operational launch roadmap, with a focus on the new or upgraded operational capabilities which will be critical to launch success. The immediate focus will be preparing for the Lupus launch, a launch that will require the development of a Strategic Account Management operational capability. This will also lay the foundation for Nephrology, the next Therapeutic Area on Biogen’s launch roadmap. You will be the Operational Architect and critical connective tissue between Franchise Launch Strategy and Field Execution. While subject matter experts (SMEs) lead the development of Incentive Compensation, Call Plans, Field Analytics and Field Technology, this is the key leader who pulls these disparate pillars together into a single, cohesive "Standard of Excellence." After launch, you will proactively monitor field execution: creating action plans based on analytics-backed insights on key success factors, mining for field-generated best practices, and removing obstacles to optimal execution. What You’ll Do: Design and execute the Launch Operational Plan, architecting and implementing a robust Strategic Account Management capability for Lupus & Nephrology launches. Proactively monitor field execution to identify operational barriers and best practices, translating insights into scalable action plans. Establish and monitor a Launch Brand Operational Annual Roadmap with clear KPIs, deliverable milestones, and governance decision-making. Architect and implement a robust Strategic Account Management capability to shift from transactional selling to enterprise-level partnerships. Act as the central clearinghouse for field force excellence innovation and maintain routine cadence of launch optimization feedback sessions. Influence Franchise Heads and Sales VPs using data and field credibility to drive adoption of new operational initiatives. Provide strategic input for the annual Brand Plan regarding field execution, emphasizing critical opportunities and barriers. Identify high-level skill gaps in the field force and partner with commercial learning for targeted interventions. Establish operational milestones for the year, including recurring tasks and special projects. Develop quarterly deliverables for future launches, including Franchise Opportunity Playbooks, Execution Gap Assessments, Operational Assessments, and QBRs. Who You Are: You possess a strategic vision and anticipate future trends impacting customer engagement. Your analytical skills allow you to navigate complex data sets, extracting actionable field insights. You have an innovative mindset, always ready to challenge the status quo, and excel at influencing stakeholders without direct authority. You have a proven track record of driving adoption through effective communication and training. Location: There is a strong preference for talent within a commutable distance to Cambridge MA to consider applying, however for the right set of skills and experience we will consider Remote (US only). Travel to the office 1x per month is required for Remote talent.

Requirements

Bachelor's degree with 12+ years of progressive experience in the Pharmaceutical/Biotech industry.
Must have significant experience in Commercial Operations or Sales Excellence leadership, with a strong preference for immunology therapeutic area experience.
Proven track record in a Launch-Phase Field Leadership role (e.g., Division Sales Manager, Regional Sales Director, or National Sales Lead).
Experience designing and/or working in a Strategic Account Management team.
Ability to anticipate future trends and plan proactively.
Comfortable navigating complex data for actionable insights.
Mastery in influencing disparate stakeholders toward common operational goals.
Willingness to challenge traditional models and drive innovation.
Strong stakeholder management skills and experience in change management.

Responsibilities

Design and execute the Launch Operational Plan, architecting and implementing a robust Strategic Account Management capability for Lupus & Nephrology launches.
Proactively monitor field execution to identify operational barriers and best practices, translating insights into scalable action plans.
Establish and monitor a Launch Brand Operational Annual Roadmap with clear KPIs, deliverable milestones, and governance decision-making.
Architect and implement a robust Strategic Account Management capability to shift from transactional selling to enterprise-level partnerships.
Act as the central clearinghouse for field force excellence innovation and maintain routine cadence of launch optimization feedback sessions.
Influence Franchise Heads and Sales VPs using data and field credibility to drive adoption of new operational initiatives.
Provide strategic input for the annual Brand Plan regarding field execution, emphasizing critical opportunities and barriers.
Identify high-level skill gaps in the field force and partner with commercial learning for targeted interventions.
Establish operational milestones for the year, including recurring tasks and special projects.
Develop quarterly deliverables for future launches, including Franchise Opportunity Playbooks, Execution Gap Assessments, Operational Assessments, and QBRs.

Benefits

Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays + 3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation