Field Engineering Specialist - Reno, NV
About The Position
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The Opportunity: Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist you will: showcase your expertise in technical repair for Roche assigned product lines offer valuable service to laboratory customers in your assigned territory provide routine technical support, on-site service and repair of Roche products serve as a customer contact for technical and service-related issues and perform preventative maintenance diagnose and resolve mechanical, hardware, software, and system failures document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction Who You Are: Field Engineering Specialist
Requirements
- High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
- 2 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking or equivalent level of competency attained through appropriate training curriculum or Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field
Nice To Haves
- Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation
- Good written/verbal communication, organization and prioritization skill
- Highly effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships
- Knowledge of basic chemistry
Responsibilities
- showcase your expertise in technical repair for Roche assigned product lines
- offer valuable service to laboratory customers in your assigned territory
- provide routine technical support, on-site service and repair of Roche products
- serve as a customer contact for technical and service-related issues and perform preventative maintenance
- diagnose and resolve mechanical, hardware, software, and system failures
- document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
