Field Engineering Specialist - Providence, RI

Roche • North Providence, RI

88d • $68,900 - $127,900

About The Position

Roche Support Network offers an exciting opportunity for individuals who are passionate about problem-solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care. The role involves routine technical support, on-site service, repair, and installation of Roche products. You will serve as a customer contact for technical and service-related issues and perform preventative maintenance. The position requires diagnosing and resolving mechanical, hardware, software, and system failures. You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction. This is a field-based role that requires daily and up to 20% overnight travel.

Requirements

• High school diploma and 2 years of technical school or equivalent military training or work experience.
• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
• Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience.
• Successful completion of training or certification as defined by RD Services Leadership and policy.
• Ability to travel, including overnight travel.

Nice To Haves

• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience.
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
• Ability to serve as an internal technical resource and provide support after hours and on weekends/holidays.
• Maintain strong customer relationships.

Responsibilities

• Travel and showcase expertise in technical repair and installation for Roche assigned product lines.
• Provide exceptional support to laboratory customers in assigned territory.
• Perform routine technical support, on-site service, repair, and installation of Roche products.
• Serve as a customer contact for technical and service-related issues.
• Perform preventative maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document all activities and contribute to quality improvement.
• Focus on maximizing customer satisfaction.

Benefits

• Discretionary annual bonus based on individual and Company performance.

What This Job Offers

• Job Type: Full-time
• Industry: Chemical Manufacturing
• Education Level: High school or GED